How does Discovery assign computers to specific users?

[paulshargorodsk]

We use ServiceNow Discovery to populate our CMDB with computers, laptops, servers, and other gear. I notice that from the very start it seems to automatically identify the primary user of computers and assigns them in the CMDB, which is very useful for many tasks and reports. However this is only true for around 2/3 of the computers it discovers. Does anyone know how it identifies this information? I'd love to know if its something we can manipulate on the computers.

[doug_schulze · Accepted solution]

That happens in the OS Information probe.   We take the user/last user logged on and look up the users table in service now, if theres a match then we assign to the computer to that user..

[paulshargorodsk]

Thats good to know, thanks. However I guess that still leaves me puzzled as to why this only occurs two thirds of the time.

[doug_schulze]

Best you can do is look at the returns and see what the differences are in the matching..

[paulshargorodsk]

Fair enough, thanks for pointing me in the right direction.