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Adding target to blacklist.

I am new to discovery and while trying quick discovery [ Credential less] on already discovered server which was not getting discovered from past few  months , I encountered this error - Adding target to blacklist. No valid credential found for types...

Sushma24 by Tera Contributor
  • 1726 Views
  • 4 replies
  • 1 helpfuls

Service Catalog Item Template

Through experimentation, it appears that a template linked to a service catalog item is utilized exclusively when the item type is a record producer.We are eager to pre-fill certain values using a template, but we prefer not to use a record producer....

Implementing Discovery

Beginning to implement Discovery - what are some of your experiences for successful implementations? and also, even more important, what are some lessons learned from unsuccessful implementations?

How to identify broken top down service maps

At my current client we have many top down Service Maps. Sometimes when we open a map we see "yellow triangle" error. I'll attach screen shot. Today I was asked if there was a way to programatically see what maps may have errors, as opposed to openin...

mapError.png
jimmillet by Mega Guru
  • 436 Views
  • 4 replies
  • 0 helpfuls

Business Rule against sys_email never fires off.

I am trying to create a business rule to do something with an email after it is created (inserted) and I do not know what I am doing wrong but the BR never seems to fire off. It is like it is just ignored completely like it doesn't exist. I created a...

bigbacon by Giga Guru
  • 651 Views
  • 11 replies
  • 0 helpfuls

Resolved! We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account

We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account...

LauraDale by Kilo Contributor
  • 2194 Views
  • 2 replies
  • 3 helpfuls

Resolved! Discovery pattern mods

I'm sure this has been asked before but if I have an OOB discovery pattern and set one of the steps to inactive to prevent collecting unwanted data, is that considered customization?  And if so, if I set it back to active and attempt to update the pa...