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Best practices for customizing the Service Graph Connectors?

Hi everyone,I'm currently working with the Service Graph Connector for Microsoft Azure, version 1.11. I need to map some additional fields from the data source to the CMDB classes. I've found many topics explaining how to customize the ETL mappings o...

Amar_Be by Kilo Sage
  • 1632 Views
  • 4 replies
  • 2 helpfuls

Some questions about Discovery

Hi Everyone, I am quite confused with how Discovery works especially for discovering software installations. I have some questions about it. 1. If not using File Discovery, for detecting software in Windows machines, does Discovery just get the list ...

jpcb0108 by Tera Contributor
  • 495 Views
  • 1 replies
  • 0 helpfuls

Windows servers not populating Assigned_to value

Hello,I have 7k+ servers, which are not populating, assigned_to value in them. I reviewed the payload the assigned_to value is showing = null in it.Please help to troubleshoot the error. Regards,Anmol #ITOM#discovery

Anmol8 by Mega Guru
  • 396 Views
  • 2 replies
  • 0 helpfuls

Event Management Maintenance rule

I created an event with 'x' node. I placed that node in the affected CI list of a change.Whenever the alerts triggers the  task was also created for that.But there is a maintenance rule called "CI in the change window" which stops creating of task.Ca...

Ak8977 by Tera Expert
  • 1496 Views
  • 3 replies
  • 0 helpfuls

ServiceNow Auto Discovery

Two questions:  Model question around -A versus -E on Catalyst devices with Discovery stripping those end modifiers causing maintenance/support issues?  An example would be a Cisco C9300-48U-E being remodeled to Cisco C9300-48U by Discovery.   Does S...

Retrieve Virtual machine data from azure into Servicenow

Hey Team,We have a requirement in one of our catalog item having one field to show VDI data in dropdown which they want it from azure through integration.. Acc to the documentation i have installed the Microsoft Azure resource manager spoke and confi...

Pattern design , IIS Virtual Directory pattern is lost

HelloI had accidentally deleted the pattern called  IIS Virtual Directory, I tried to pick it up from My learning instance , but when I run Discovery it is not launched  From Discovery log , I get : Missing pattern based outgoing connections thanks f...

alert are not populates HLA

Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...

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AWS Service Graph connector integration with CyberArk

Hi,I am working on cloud discovery.I want to configure the AWS Service Graph connector but client is not giving direct account for AWS, Intstead asking us to connect to CyberArk(External credential storage) and login from there. When I am going to co...

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Maroof Ali by Tera Contributor
  • 507 Views
  • 2 replies
  • 2 helpfuls

Resolved! Access to new Discovery Admin Workspace

We installed the new "Discovery Admin Workspace" plugin. Although I am an admin and can view everything else regarding Discovery, I see a "You do not have permissions to access this page" message when I view the new workspace. Same thing happens on m...

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SusanWinKY by Kilo Sage
  • 2975 Views
  • 3 replies
  • 3 helpfuls

Resolved! Agent Client Collector Manual installation

Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal. MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the ...

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Mark Todorov by Tera Contributor
  • 1774 Views
  • 6 replies
  • 2 helpfuls