How Identification works in Agent client collector for Visibility

Manisha Yadav
Tera Contributor

Hi Team,

 

We already have a setup of agent client collector for our client where they are discovering devices via Agents. 

We have encountered an issue that they want to change the identification of assets based on Serial number (currently it seems it is working based on host name)

Now, I have below quries

1) In Discovery we have identification rules through which we can manage these things, but how identification works in ACC-V.

2) Whenever any new Asset gets added, how Agent is downloading on that machine? Is it a manual process or happening automatically? If company buys 100 laptops we have to install agents on each of  those 100 laptops even before discovering them?

3) Where we can change the identification parameter from host name to serial number in ACC-V?

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Manisha Yadav ,

 

Refer the below docs, which may help you.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163304

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960514

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

Ajay Kumar

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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