How Identification works in Agent client collector for Visibility
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05-29-2024 02:28 AM
Hi Team,
We already have a setup of agent client collector for our client where they are discovering devices via Agents.
We have encountered an issue that they want to change the identification of assets based on Serial number (currently it seems it is working based on host name)
Now, I have below quries
1) In Discovery we have identification rules through which we can manage these things, but how identification works in ACC-V.
2) Whenever any new Asset gets added, how Agent is downloading on that machine? Is it a manual process or happening automatically? If company buys 100 laptops we have to install agents on each of those 100 laptops even before discovering them?
3) Where we can change the identification parameter from host name to serial number in ACC-V?
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05-31-2024 07:00 AM
Hi @Manisha Yadav ,
Refer the below docs, which may help you.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163304
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960514
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Thanks
Ajay Kumar
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ServiceNow Community Rising Star 2024