How to access the Service Now instance Web portal from each of our Midservers

Milton3
Tera Contributor

‎11-15-2023 08:23 AM

What is needed to allow us to log in to our Service Now instance from our midservers no using SSO.  Our weblink redirects to try and use sso.  We have multiple environments using separate ADs.   Currently we are not able to connect via webrowser to the instance.  Are there additional ports that need to be open?  A different URL? 

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jMarshal
Mega Sage
Mega Sage

‎11-15-2023 09:08 AM

A different URL is the correct way!

You'll want to use "/side_door.do" - https:// instancename. service-now. com / side_door .do (<- intentionally broken URL as an example, remove spaces and replace "instancename")

If you get a message saying that "side_door.do" is "not accessible", you need to logout via sso first - use /logout.do for that. For instance: https:// instancename .service-now .com / logout.do

Further reading, which may help: How to diffrentiate between side_door.do, login.do & Single Sign-On logins - Support and Troubleshoo...

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