How to add link of ticket number in the "send email" action in flow designer

[Hari S1]

Hi, 

How can I add a link to the ticket number in the 'Send Email' action in Flow Designer?

[Ankur Bawiskar]

@Hari S1 

check this link and response from Amit and it will work

I want to insert a hyperlink in the Send Email action of Flow Designer. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Hari S1 

Another way

1) create a flow variable of type string

2) then use "Set Flow Variables" flow logic and set the string as URL

3) then use that in email body

Output: Link included

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Hari S1]

Hi @Ankur Bawiskar ,

When I clicks on the ticket number in the emails body then I can see in the URL that it is not adding the sys_id of the record. 

[Ankur Bawiskar · Accepted solution]

@Hari S1 

update as this and it should work

If my response helped please mark it correct and close the thread so that it benefits future readers.