How to Change the Service Mapping Approach on an Existing Map?

[e2787]

Hi Folks:

What is the procedure to follow if we have a tag based service map created but wish to create a new map for the same application service using say pattern based mapping?

Thanks.

[Its_Azar]

Hey there @e2787 

Yes, you can change the service mapping approach on an existing map

first log in to your ServiceNow instance and navigate to the Service Mapping application.

and find the existing map that you want to update from tag-based mapping to pattern-based mapping. You can typically find your existing maps under the "Service Maps" or "Configuration Items" section.

NowOpen the existing map that you want to change. There should be an option to edit the map configuration. you want to change from tag-based mapping to pattern-based mapping. There should be an option to select or switch the mapping approach.

Give it a save and i guess that it.

If this helps kindly accept my response thanks much.