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10-15-2020 11:44 PM
Hi
If a new Linux or Windows Server is added, they have default values for the field
- Status = Installed
- Operational Status = Non-Operational
For users with the Role "ecmdb_admin" I wouldlike to change this in:
- Status = On Order
- Operational Status = Order
I did create a client script, but the check if the field "Status" is not filed does not work. In other words, every Windows or Linux Server that is opend is changed to the new defined values.
I did try
- if (g_form.getValue('install_status','')) {
- if (g_form.getValue('install_status','--None--')) {
This is the script:
function onLoad() {
//alert("Status will be set to On Order.");
if (g_form.getValue('install_status', ''))
{
if (g_user.hasRoleExactly('ecmdb_admin'))
{
g_form.setValue('install_status', 2);
g_form.setValue('operational_status', 10);
}
}
}
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10-16-2020 12:37 AM
Hi,
something like this
if(g_form.isNewRecord()){
g_form.setValue('install_status', 2);
g_form.setValue('operational_status', 10);
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-15-2020 11:53 PM
Hi,
if you are using OOB None option then it's value is empty string
you can use that to compare
updated script below
function onLoad() {
if (g_form.getValue('install_status') == '')
{
if (g_user.hasRoleExactly('ecmdb_admin'))
{
g_form.setValue('install_status', 2);
g_form.setValue('operational_status', 10);
}
}
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-16-2020 12:36 AM
Hi Ankur
In fact this is a correct answer.
unfortunately, I made a mistake. If I create a new Windows or Linux Server the "Status = Installed". I cannot check this value for this is a quite normal status. The default values should only be for new created Windwos or Linux Servers. So the question would be:
How can I check if it concenrs a new created record. So
If "New Record" {
g_form.setValue('install_status', 2);
g_form.setValue('operational_status', 10);
}
Can you help me with this?
Greets
Wim
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10-16-2020 12:37 AM
Hi,
something like this
if(g_form.isNewRecord()){
g_form.setValue('install_status', 2);
g_form.setValue('operational_status', 10);
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-16-2020 02:29 AM
Thank You Ankur
This is working great.
With a test on a role (hasRoleExactly) I was able to implement it for a specific group of users.
Greets
Wim