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IP VoIP telephone and Configuration Item table

Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP  telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...

JDBC Query to connect to MySql Database

Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...

Sravani36 by Tera Expert
  • 1612 Views
  • 5 replies
  • 1 helpfuls

Adjusting events query for SolarWinds Connector

We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...

Resolved! How to change the state of event to ignored in Event Mangement

Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...

Community Alums by Community Alums  
  • 741 Views
  • 1 replies
  • 0 helpfuls

Server Alias Name Discovery

Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.  

ServiceNow Discovery firewall ports

Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...

Kunal Goel by Tera Contributor
  • 1764 Views
  • 1 replies
  • 0 helpfuls

Service now integration with checkmk

Hi Team,   We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...

nvnbs by Mega Contributor
  • 1930 Views
  • 4 replies
  • 1 helpfuls

Run Discovery to create Service Mapping

Is it possible to run/create Discovery and Service Mapping at the same time?Specifically, is it possible to create Service Mapping when performing Discovery?I would appreciate it if you could let me know if there is any reference material such as the...

kuroiwa by Tera Contributor
  • 1002 Views
  • 2 replies
  • 1 helpfuls

Resolved! Alert Management - Create Incident on Impacted Services

Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...

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