ATM devices discovery
Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?
Forum Posts
Resolved! Azure Datacenter CIs Are Being Duplicated
Hi all, I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...
Manually populated cmdb_ci_appl table
I know that best practicies (as per the CSDM implementation stages document) is not to populate this table with manual CI's but I have inherited a CMDB where this has been done, and done a lot. There are 30,326 total CI's in this table, and 16,224 o...
Status of the CI is getting updated automatically
Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...
duplicated CI's by vCenter and host discovery
Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...
Linux Discovery-How to extend running processes discovery to capture user id (cmdb_running_process)
I'm looking the best approach on how to extend ServiceNow Linux discovery to capture the user id for active processes - table cmdb_running_process. My understanding is that running processes are collected the following way:1) Probe "Unix - Active Pr...
Resolved! Source changes on group alert
In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...
IntegrationHub ETL - The Source Recency TimeStamp blocks Revisions to Transforms
I wanted to make some changes to certain transforms and fields in my target table.(I am loading Exchange Distrbution Lists from AD)However, when I ran the Import, nothing changed!This was due to the Source Recency TimeStamp. This is a great feature ...
How to populate the cmdb_ci_spkg table while using SAM
Hello! I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment. My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM. Right off the bat, I saw that cmdb_ci_spkg was not being po...
Workspace lists - Migrate from Old to New workspace
Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...
Scheduled Discovery is taking long time and shows message 'No Result Returned From Probe'.
Hello,We have started the discovery schedule since last 48-50 hours and it has stopped discovering devices and the discovery logs shows the message as 'No Result Returned From Probe', though initially it did discovered 245 devices. We have started ru...
CI Class Manager Managed By Group not being set
Hey guys, I am trying to set the "Managed By Group" field for class "cmdb_ci_server" in CI Class Manager. When I manually create a CI the field remains empty. Is there another requirement that needs to be met for this to work? Perhaps the Managed By ...
Servicenow Integration With Nautobot .
Does anyone have done the Integration between the ServiceNow and Nautobot .Since our client maintain all the data in the Nautobot app . and they want to go with the Nautobot integration .if anyone have done this before can you please send us the inte...
Docs for Service Mapping.
Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal
Resolved! How can I filter incoming email to only add the latest comment to an Incident?
Hi, I've noticed that when an Incident is updated via email, the activity feed quickly becomes very clogged and hard to read - when customers reply via email, the comment that is added contains the entire body of the email that they are replying to....
