Difference between HLA and ACC-L
Hi ,What is the difference between HLA and ACC-L?Is it necessary to setup the entire HLA (or just the HLA plugin) before setting up the ACC-L?
Forum Posts
Resolved! Discovery credentials validated on DEV but failed authentication on Test
Hello All, I came across an issue where the Windows discovery credentials that are configured on DEV are getting validated post-credential test. But the same credentials when imported to TST instance, are not getting validated. We are using the same ...
Resolved! Remove Device from Discovery Blacklist
Hi Folks, how do I remove a device from the discovery black list? I have a device that is showing "Target is blacklisted. No valid credential found for type [Windows]". Thanks in advance!
Resolved! How do you re-run a multi-page discovery pattern result?
Hi,A discovery pattern (NetApp Storage Cluster-Mode) returned it's results in three ECC queue input records. I want to re-run the results. When the results are in a single ECC queue input record, I just the Run Again UI action. What do I need to do t...
Resolved! Does SCCM Integration populate the IP Address field on a Computer record?
Hello, Does SCCM Integration populate the IP Address field on a Computer record? If yes, please point me to the script/ transform map that does so. My instance is on the NewYork version and we are using the OOB SCCM 2012 v2 Integration. No modificati...
Resolved! Inbound Email Action Submits catalog request- i need to autopopulate a field before submission
Hi, I have an Inbound email action that automatically populates variables on a catalog item and submits a sc_req_item.on the catalog item there is an 'On Change' catalog client script which runs when a particular field 'Leaver Name' is populated, thi...
Resolved! I'm getting a warning while running discovery the CI which is getting this warning is also getting updated to the CMDB as well needed resolution.
The CI is also getting updated but finding this warning in discovery logs Command [snc-decode-command JiB7IGV4ZWN1dGVXTUlSdW5uZXIgLXVzZVRhcmdldFBvd2VyU2hlbGwgJHRydWUgLXdtaUZldGNoRGF0YSAnV2luMzJfUHJvY2Vzcy5DYXB0aW9uLFdpbjMyX1Byb2Nlc3MuQ29tbWFuZExpbm...
Resolved! Trying to remove request approval ui action from standard change
Hello,we added an "assess" stage to our standard change but now i have the "request approval" ui action showingI would like to hide the "request approval" UI action from standard change but my condition doesn't seem to work: condition:gs.hasRole('it...
Discovery attributes for server
Can anyone confirm if below attributes are discovered in server class after discovery is ran? ClusterVLANSubnetBackup IPManagement IP
How to setup deeplink.
Hi All, Please help me setup Deep link to use incident and request numbers received in email to open in Now Agent App, thanks.
Resolved! Which Windows discovery requirements are irrelevant with MS JEA?
Hello Community, I have been told by security that granting our discovery user local administrator permission on the Windows machines is out of question and we need to find an alternative. So I thought about MS JEA but after reading the documentation...
Import set ran successfully but no data is created
Hi All, Need some help... Recently I have a import set run which was processed and no errors(pic 1), except there are 2 warnings(pic 2). But when i checked my calculated application service, there were none newly created. Can someone provide some hi...
Aurba Access points discovery
Hi , Am trying to make customize patter to discovery Aruba access points , if anyone has customize pattern for the same . Please share . #Discovery
Resolved! Service Graph Connector for Jamf - anyone successful in adding warranty expiration date?
I've tried to figure this out for the last several days (and longer), and I've exhausted what I know how to do this. I've followed along with as much documentation as I could find, and have looked through the Jamf RTE and set up what I thought was n...
Can Discovery credentials be transferred to a new instance via an update set?
I'm migrating ServiceNow Discovery from a sandbox instance (free, personal dev instance) to my company's dev instance, then eventually to test and prod. Most of the config changes I've made in the sandbox are being packaged into update sets and reapp...
