How to configure Message Key or best way to configure Message Key?

Ganeshm1
Tera Guru

‎10-29-2024 12:34 AM

Hi All,

We are receiving events using MID SNMP Trap Listener method. 

As we know, with this method only source, description and additional information fields are populated with the values.

I want to understand what's the best way to configure Message key by extracting the information from additional information field. 

FYI: We are not receiving any unique identifier information in the event payload. 

 

Please let me know your thoughts on this. Thank You!

 

Regards,

Ganesh

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Community Alums
Not applicable

‎11-01-2024 09:45 AM

It could be a combination of  Source, Node, Type, and Resource . You can collect the events and look for these combinations to make the events unique. 

If this helps ,please mark this as Helpful.

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User342536
ServiceNow Employee
ServiceNow Employee

‎11-09-2024 02:45 PM

Hi @Ganeshm1 

 

Best way to configure message keys from traps, is configuring MID Server to do so.

Please take a look in following doc:

 

https://docs.servicenow.com/bundle/xanadu-it-operations-management/page/product/event-management/tas...

 

Please mark the answer as helpful and correct if helped.

 

Kindest Regards,

 

Rodrigo Donnangelo

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