How to discover monitors in discovery?

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ServiceNow Dev1
Tera Contributor

‎05-21-2021 04:08 AM

How to discover monitor in discovery?

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PrashantLearnIT
Giga Sage

‎07-31-2022 09:55 PM

Hi,

Why would Discovery discover Monitors? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop? These would also not be configuration items - but assets. An asset is not the same as a configuration item.

Monitors are generally considered “end-user devices” in ServiceNow Discovery, so they should get discovered by SCCM. But please have a check on your instance and if you have the CI Class as “Computer” then just try a simple quick discovery with the IP address.

 

Thanks,

Prashant Kumar

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PrashantLearnIT
Giga Sage

‎07-31-2022 09:55 PM

Hi,

Why would Discovery discover Monitors? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop? These would also not be configuration items - but assets. An asset is not the same as a configuration item.

Monitors are generally considered “end-user devices” in ServiceNow Discovery, so they should get discovered by SCCM. But please have a check on your instance and if you have the CI Class as “Computer” then just try a simple quick discovery with the IP address.

 

Thanks,

Prashant Kumar

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************

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doug_schulze
ServiceNow Employee
ServiceNow Employee

‎08-02-2022 08:05 AM

Did that here..

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GB14
Kilo Patron
In response to doug_schulze

‎04-10-2025 12:41 PM

@doug_schulze - Can you please share the link again? We want to discover local devices connected to the computers. I know we create consumables but I have been asked so I am exploring our options. 

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doug_schulze
ServiceNow Employee
ServiceNow Employee
In response to GB14

‎04-10-2025 01:09 PM

I looks like they archived that one on me, this one might help but its all probe based where you would want to create an extension to the desktop pattern to do the wmi queries and populate as desired...  https://www.servicenow.com/community/itom-forum/custom-probe-sensor-windows-video-cards/td-p/959959