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How to find chargeable CI when CIs are discovered using ServiceGraph connector (Intune or Tanium)

NileshR
Tera Contributor

For CI discovered using ITOM Discovery, we have ServiceNow out of the box license report to find out chargeable CI unit license count. However if CI's are discovered using ServiceGraph connector (Intune or Tanium or LanSweeper), we do not find option to get chargeable CI count. (In ITOM license report, we are not able to use any filter based on SKU apart from default query value "SKU = itom")

1 REPLY 1

Kieran Anson
Kilo Patron

I don't believe there is a specific report to show, based on data source, whether a CI is chargeable. The below KB is a great way to understand how this is calculated

ITOM Licensing FAQ - Support and Troubleshooting

 

You could potentially join itom_lu_licensable_ci and sys_object_source to see data source vs licensable CIs