How to generate handled ticket report by individual members of a group?

[Noel_Manalili]

Hi Everyone

I just want to ask, how can I generate report for handled/touched ticket by each individual member of my group using Incident Metric [incident_metric] Table?

Currently I use the conditions: 

Updated by > is one of > (group members)

Task type > is > Incident

Created > on > This month

Columns: Ticket Priority

Rows: Updated by

Aggregation: Count 

But I don't think its giving me a correct data. 

[Noel_Manalili]

Hi Nowgpt1

Thank you for your inputs, but how can I capture all the individual who have touched or dandled the ticket even it was not assigned to them because some of the agents are just putting a notes or updating the ticket without them owning or assigning the ticket to their name and some are just dispatching a ticket?