How to hide 'New Interaction'?

[Alina Ravilova]

Hi everyone,

maybe somebody know, how to hide 'New Interaction'  in Service Opertion Workspace.

Thank you

[Yousaf]

Hi Alina,

Please try the solution below.

Can we remove New Interaction & Incident from agent workspace in custom application??

Mark Correct or Helpful if it helps.

[Community Alums]

Hi @Alina Ravilova ,

Here is an example, in your case it would be "Service Operation" workspace:

Go to 'Configure Workspace' by clicking on Profile,

Scroll down to 'New Record Menu items' related list and deactivate, make sure you are in proper scope, I guess for you should be in 'Service Operation' scope.

Make the "interaction" record as "Inactive".

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[harshada2]

Can I hide New interaction based on condition in Agent workspace?

[Marinela G · Accepted solution]

For Service Operations workspace the advised procedure is as follows:

1. Navigate to All > Now Experience Framework > Experiences.
2. From the list of UX applications, select Service Operations Workspace.
3. On the UX Application form, from the UX Page Properties related list, select the chrome_tab property.
4. On the UX Page Property page, when the Type field is set to json, edit the Value field, for example, to add or delete routes or tables.
5. Click Update.