How to hide 'New Interaction'?

Alina Ravilova · ‎08-29-2022

Hi everyone,

maybe somebody know, how to hide 'New Interaction' in Service Opertion Workspace.

Thank you

Marinela G · ‎08-29-2022

For Service Operations workspace the advised procedure is as follows:

Navigate to All > Now Experience Framework > Experiences.
From the list of UX applications, select Service Operations Workspace.
On the UX Application form, from the UX Page Properties related list, select the chrome_tab property.
On the UX Page Property page, when the Type field is set to json, edit the Value field, for example, to add or delete routes or tables.
Click Update.

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SebastianB · ‎10-19-2023

Hi,

do you know maybe also a way to hide one of the routes only for users with a specific role?

Thanks and best regards

Sebastian

Brian Lancaster · ‎01-24-2025

I have been asked to see if there is an ability to add Create Request. Our Service Desk sometime gets calls and they need to create requests.

LivashanN · a week ago

Hi, i would like to know how we can use this solution to remove access to create interaction from a specific role like business_stakeholder via the + icon and the list view, or is there another solution we need to follow for something like this.