How to import images and videos into Knowledge

SotaT
Tera Contributor

‎07-21-2025 07:15 PM

I would like to load data in xlsx format and use an import set to import knowledge in bulk.
In doing so, I would like to include images and videos in the article body, but I don't know how to achieve that tail.
I would like to know if anyone knows how to achieve this.

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Rafael Batistot
Tera Sage

‎07-21-2025 07:21 PM

Hi @SotaT

 

Let me know if this might be useful for you

 

https://youtu.be/n6AYdKaBAIA?si=2S6bd217shX6468Z

Embedding Videos in ServiceNow Knowledge Articles
Embedding Videos in ServiceNow Knowledge Articles
youtu.be/n6AYdKaBAIA?si=2S6bd217shX6468Z
A look at the different ways you can embed videos in ServiceNow knowledge articles. Resources: A community posting from some years back, some information in here is outdated https://www.servicenow.com/community/now-platform-blog/how-to-add-a-video-to-a-knowledge-article/ba-p/2281383 Adjusting the
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