How to reduce stale CI count

[Peter Wood]

We have 1000 stale ci, and we want to reduce the count of stale ci.

So is there any way to do this?

As we do not want to delete these stale ci records , they will required for audit later. So what will be the approach for this?

Thanks.

[Ram Devanathan1]

have you looked at data archiving?

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/database-rotation/concept/c_ArchiveData.html

here's a blog by one of our solution consulting -

https://community.servicenow.com/community?id=community_blog&sys_id=f7fca6a5dbd0dbc01dcaf3231f9619fa

Ram 

[Peter Wood]

Hi,

Does this newly created achieve table required additional cost?

Do we need to pay money for this?

Thanks. 

[Peter Wood]

Hi,

Can you elaborate more, How to set this for stale ci.

Can you give me step  by step process?

Thanks.

[Rahul Priyadars]

I assume the STALE CIs are in retired State. You Can archive it , but i see volume is less.

You can keep it in State as Retired in main table or you can archive for retention as per Company compliance and audit requirement duration.

Regards

RP