How to reduce stale CI count

[Peter Wood]

We have 1000 stale ci, and we want to reduce the count of stale ci.

So is there any way to do this?

As we do not want to delete these stale ci records , they will required for audit later. So what will be the approach for this?

Thanks.

[Peter Wood]

Records are more just for example I have mentioned 1000.

[Rahul Priyadars]

Then You can plan for its archival of these CIs. 

Regards

RP

[Peter Wood]

Hi,

Does this newly created achieve table required additional cost?

Do we need to pay money for this?

Thanks. 

[Pooja Devkar]

Hello Peter,

Refer below links, it may help you to solve your query.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/task/t_CreateCMDBHealthStaleRule.html

https://community.servicenow.com/community?id=community_question&sys_id=d51d7a7bdb725304d58ea345ca961942

https://community.servicenow.com/community?id=community_question&sys_id=262dc3a9db9cdbc01dcaf3231f961923

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/reference/r_CMDBHealthMetrics.html

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/concept/cmdb-ci-lifecycle-mgmt.html

Kindly mark my answer correct & helpful; if it's useful to you & if it solves your query.

Thanks & Regards,

Pooja Devkar

[Peter Wood]

Thanks,

I will check and update you on same.