How to resolve this "MID Server failed to upgrade" issue in SNOW Prod Instance

[Baskarank]

In Servicenow Prod Instance MID Server User is active and lockout is false but status is down how to resolve this issue then status is up

[Viraj Hudlikar]

Hello @Baskarank 

Check below KB articles:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0596459

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713557

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Baskarank]

From Agent logs:

2025-01-21 03:41:14 WARN (ECCQueueMonitor.40) [HTTPClient:830]

org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms
2025-01-21 03:41:14 ERROR (ECCQueueMonitor.40) [RemoteGlideRecord:918] getRecords failed

(org.apache.commons.httpclient.ConnectTimeoutException:

The host did not accept the connection within timeout of 10000 ms)