how to send an email notification to the requester (person signed into service now)

[tcotton]

I am attempting to create an email notification that will send an email to the submitter of a task (the person logged in).   However I am unclear how to assign it.

[amlanpal]

Hi Terrell,

From your question I guess you are trying to send an email to the 'Opened by'/'Requested by' person of a task record. In this case please choose the appropriate field in the Users/Groups in fields instead of 'Assign to' (as seen from the pic).

I hope this helps.Please mark correct/helpful based on impact

Regards,

Amlan

[tcotton]

I've selected "Opened by" and "created by" but the notifications aren't going out.

[dturne83]

Can you provide a little more detail, Terrell?

I assume you're adding the email notification to the sc_task table.

Usually I see email notifications using the Request or Request Item table. A different 'Users/Groups in fields' may need to be chosen dependent on the table the email notification is on.

It would usually be 'Requested for' if it's on the Request table. But if it's on the Request Item table -- the field may need to be dot-walked.

For example, in my instance 'Request.Requested for' is being used.

If using the Task [sc_task] table, then the 'Requested for' field may not exist out of box. In my instance I have sc_task.u_requested_for which is a reference to sys_user.

[tcotton]

I don't want to send to email to the person for whom the task is requested for.   I want to send a verification email to the person submitting the task.