Event Management
HiEvent Management doesn't appear in the application menu.What plugin do I need? Thanks in advance.
Forum Posts
Resolved! Attached KB Article on Incident Report
Hello Community, I need help here - I am tasked to create a report that shows how many incidents have KB articles attached to them, any suggestions? On our incident's table, when you scroll down, there is a tab that says " Attached Knowledge" where y...
Alerts are not getting created for events even if there is matching event rule.
It creates alerts intermittently — sometimes they are generated, and sometimes they are not. Event rule matches.Reviewed this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714092.Updated the "Count Event Process"...
ITOM - Discover IP cameras using port 554 (RTSP)
Hi,I am currently working on discovering Bosch IP cameras using ServiceNow Discovery. The out-of-the-box SNMP classifier probe is not effective due to the devices having generic or invalid system OIDs.My goal is to classify these devices as IP camera...
ITOM Discovers a CI as an IP Switch but lists the Model Category as a Linux Server
Hi ITOM Users, I am hoping you can provide some insight. We have ITOM discovering our Cisco call center environment. Discovery is identifying CIs as IP Switches; however, in the Asset field, it is defined in the alm_hardware table with a Model Catego...
Discovery Fundamentals on Demand
Simulator Task Module 3 I am able to add my Windows MID Server using my private IP address but when it comes time to discover the clabs-windows it is not the right OS it only shows me Windows 2022 and it should be 2019. Therefore I cannot get past t...
Service Graph Connector - Azure and AWS - need to stop updating the Server table
We have configured service graph connector for Azure and Aws cloud resources. But we dont need the connector to update the server table only the VM instance table as per the requirement. But when checked the import schedules, the same SG-Azure VMs br...
Error on Azure Cloud discovery (but only for some items in the subscription)
I am working on an SN instance in which there is a discovery schedule set to discover "Cloud Resources". The associated Azure-type credential works to discovery 2000+ items in the Azure tenant, but we also see a bunch of errors in Discovery Home. All...
How to map data to an HTML field?
Hello All, We have an OOB integration where we map the raw data to the form fields. I need to map 3-4 URLs to a field of type HTML. The idea is to have a hyperlink for the URLs rather than plain text that needs to be copied. Assume that the raw URLs ...
Resolved! Enabling Multisource CMDB - How Do I activate the ITOM Discovery License plugin
Hello, Having issues enabling multisource CMDB - I have added the system property already: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/reference/components-multisource-cmdb.html I believe this c...
MID Server OCSP Check and MID Server Proxy
I use RESRMessage to call external rest API in ServiceNow、Used MID ServerThe following error has occurred:The request failed: Request not sent to uri= https://xxxx.xxxxx.jp/_apis/projects/?api-version=6.0 : org.apache.commons.httpclient.HttpException...
Resolved! which ATF test "step" to copy the incident ID displayed in the portal after submitting the form
Hello,In ATF module, I created a test to test the record producer "Create incident" available on the PDI : And of course I created a step to impersonate an itil user, a step to access the Record Producer, another step to fill the fields, and another ...
Serverless Kubernetes Discovery – Best practice for excluding specific K8s namespaces?
Hi all, We’re using Serverless Discovery to populate AKS data in our CMDB and need to leave out/exclude a known set of Kubernetes namespaces from discovery. The namespace parameter in the pattern seems to support only * (all) or a comma-separated inc...
How are we creating service map for Paas/Saas based application
How are we creating service map for Paas/Saas based application or 3rd party cloud, not directly reachable by MID server?? are we creating this as Generic CI?
Resolved! ITOM Licensing for VMWare Virtual Machine Instance
Some questions on this forum and even a Knowledge article on ServiceNow indicate that ITOM SU Licensing is based on nodes, which is performed on the Server (cmdb_ci_server) table. Why is it then that when i run disvocery on my VMWare Virtual Machine ...
