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How to stop classifier to trigger pattern for each process?

nicks8850
Tera Expert

I have a scenario. For IBM DB2 there are multiple db2sysc process running on servers which are numbered like db2sysc 0,db2sysc 1, db2sysc 2 ....and so on.

 

Now the problem in ootb classifier and pattern are triggering pattern for each numbered process and creating a CI for each. However technically there is only 1 DB server running on the node. 

 

My requirement is that I need to find a way using which pattern triggers only once(either using script in Process classifier or something in pattern itself) and not for each matching db2sysc process. I Raised a support case as well and to my surprise they are not able to understand the issue yet.

Process on server

nicks8850_0-1771534185005.png

 

pattern execution for the same server.

nicks8850_1-1771534223628.png

 

 

 

5 REPLIES 5

I want to trigger the pattern but only for once. In Other discovery tools we have; all those processes are grouped together to reflect the actual and correct DB instance on the server while servicenow creates 1 application for each process which is wrong. Also I see TCP port if part of the IRE which again identifies these CIs uniquely and creating duplicates as DB instance is the same.