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Unassigned Incidents

How are others processing the Unassigned tickets generated via email and Self Service? I want to ensure they don't stay Unassigned for too long, but because of our setup it is difficult to find an effective way of managing them. I'm thinking of auto-...

by •  
  • 2474 Views
  • 4 replies
  • 0 helpfuls

How to update Number Field?

I have created a number field in an existing CI extension table. I went through and added a new category in the number maintenance module and I can get the numbering to work when I want to create a new CI in that table. The problem is that I have sev...

bhamm by • Kilo Explorer
  • 1437 Views
  • 1 replies
  • 0 helpfuls