How to trigger a workflow while a incident ticket is created

[satiz]

How to trigger a workflow while a incident ticket is created

[Chuck Tomasi]

Hi Sathish,

In the workflow there are properties. Use those to set the conditions where you want to start the workflow. By default, no conditions means the workflow will be instantiated when the record is created.

Workflow Concepts - ServiceNow Wiki

Creating a Workflow - ServiceNow Wiki  

[satiz]

Thank Tomasi

I want to know how to trigger a workflow while a incident ticket is created in service now

[Chuck Tomasi]

Hi Sathish,

Using the instructions provided in the links, navigate to Workflow> Workflow Editor. Create a new workflow on the incident table. When you create a new incident, the workflow gets created. It's pretty straightforward.

For additional information and self-paced training about ServiceNow, please visit developer.servicenow.com.

[lynettepinto]

Hello Chuck,

I have created a workflow on the incident table, but the problem is the workflow is not getting triggered when i raise an incident 

Could you point out where i might be wrong 

Regrads

Lynette