How to trigger a workflow while a incident ticket is created

[satiz]

How to trigger a workflow while a incident ticket is created

[satiz]

Thanks Andras

It working fine and after trigger the Workflow i need to change the ticket status in the Servicenow automatically, how to do that  

[Pradeep Sharma]

Hi Sathish,

Please check for activity "Set Values" in workflow.

http://wiki.servicenow.com/index.php?title=Utility_Activities#Set_Values&gsc.tab=0

[manjusha]

Hi ,

if you want to change status you can use  set values activity in workflow editor .

through script also you can set value for state.

Regards,

Manjusha Bangale