How we can find whether a user is utilizing a role assigned to them.

[Preethi26]

Hi Team,

We are working on License part for ServiceNow.

Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.

Example: If user as itil role and once in 60days he is logging to portal and platform to just view, last login will be calculated based on his login. But Here the license is not fully utilized.

Like similar way how can we check if user is fully utilizing the role provided to him.

Kindly suggest.

Thank You.

[rajamma]

In this case we have to update script in every ACL right

[Jaspal Singh]

Hi Preethi,

Licensing and subscriptions can be complicated things. Unfortunately, OOB will not help differentiate when the user logged in was for portal access or actual work on tickets.

As a quick win, you can possibly report on the Task table & filter by Assigned To field to understand the access and usage for reqiured time frame as per your use case.

[Ankur Bawiskar]

@Preethi26 

you might have to come up with some custom solution for this.

[Preethi26]

@Ankur Bawiskar

Okay can you suggest anything i am stuck completely.

[Ankur Bawiskar]

@Preethi26 

whether a user is utilizing the role depends on what the user is performing currently?

If the user is working on incidents, etc then they should have the itil role