I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

[clivebushell]

I had a request to change the Flag Article button to Report
Article within knowledge Base articles, after reading around in the ServiceNow
community, I located that this can be done by editing the UI Script —
KBViewArticle

However with my JavaScript skills being zero the code now
seems to have a problem, causing the top four icons to no longer work on
knowledge base articles, please could you take a look and offer any help?

Many thanks

[clivebushell]

that's great its made the Create Incident and Edit buttons work, but the Flag/Report article button has now disappeared, how do I get that back?

Kind regards

Clive

[Chuck Tomasi]

Odd. Did you make any other changes other than that UI macro? The one I sent you hasn't been modified since January 2015.

[Chuck Tomasi]

Also, check the following properties:

glide.knowman.show_flag=true

glide.knowman.show_flag.roles=itil

[clivebushell]

Hi,

No I only made changes to the UI Script section, which is where I uploaded the file you sent me, should I also upload it to the UI Macro section as well?

When I look in UI script: KBViewArticle row 340 I no longer see the same text

Where are those properties kept?

Thank you for all your help so far, its been such an amazing help

Clive

[Chuck Tomasi]

Which UI macro are you referring to?

Properties can be accessed by going to sys_properties.list in the navigation filter. Search for the property name and verify it has the correct value. If it does not exist, create it.