I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...
Hi all, I am seeking guidance on integrating ServiceNow with Azure for migrating update sets across different ServiceNow environments. Specifically, I would like to understand the required steps and best practices for this integration.I have already ...
Hello team,Need some help on the below issueWhen a user tries to run quick IP discovery he is not able to select mid servers and gets below error message.SS:I did some analysis and found out there are read level acls on validated field and user doest...
Hello all, this is a request for help to all those experienced in Discovery process regarding how to possibly reduce the number of stale devices or at least manage them in a more efficient way. I am facing a situation where the average number of sta...
Hi,I am currently working on an import process to populate the cmdb_rel_ci table. The goal is to create relationships in this table based on the data being imported, but the data is already present in the cmdb_ci_certificate table.The challenge is we...
We have a requirement to set the auth domain field on the linux server.We are using pattern designer for the discovery.Command to be run to get the auth domain attribute is $ cat /etc/ipa/default.conf | grep realm | cut -d'=' -f 2Kindly request you ...
Hi, Do anyone know what these tabs in service mapping represents? or is there any product document explaining these tabs in service mapping?1. Changes tab: i think it show all the changes made in the service map.2. affected CIs:3. Associated CIs:4. C...
Hi, I have created a report using CMDB query builder. After some days I found that report is not showing any data. Do we have to keep creating queries every time to show in reports? Thanks.
Hello, We are integration with SCOM 2012 and event management .Now We have SCOM 2022 instance also, they are migrating the agents from 2012 to 2022 phase by phase.What is the best practice , do we need to use a separate mid server or can we can bo...
I am looking to populate listener_name field in the MS SQL instance table. Is it to possible configure discovery to populate this field while discovering sql servers? Thanks Neel
Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...
Hi All,I have a question regarding credentials-less discovery in AWS using ServiceNow.Let’s assume the following AWS setup:1 Management Account5 Member AccountsHere’s what has been configured so far:First Member Account:Created a new IAM role: SN_MID...
Hi, We need to integrate Azure with Service Now using Event Management so I have created a push connector and testing is done we are able to receive the test events. Customer has confirmed first need to start monitoring their SQL servers so please he...
