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Implementing Discovery

Beginning to implement Discovery - what are some of your experiences for successful implementations? and also, even more important, what are some lessons learned from unsuccessful implementations?

How to identify broken top down service maps

At my current client we have many top down Service Maps. Sometimes when we open a map we see "yellow triangle" error. I'll attach screen shot. Today I was asked if there was a way to programatically see what maps may have errors, as opposed to openin...

mapError.png
jimmillet by Mega Guru
  • 612 Views
  • 4 replies
  • 0 helpfuls

Business Rule against sys_email never fires off.

I am trying to create a business rule to do something with an email after it is created (inserted) and I do not know what I am doing wrong but the BR never seems to fire off. It is like it is just ignored completely like it doesn't exist. I created a...

bigbacon by Tera Guru
  • 771 Views
  • 11 replies
  • 0 helpfuls

Resolved! We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account

We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account...

LauraDale by Kilo Contributor
  • 2373 Views
  • 2 replies
  • 3 helpfuls

Resolved! Discovery pattern mods

I'm sure this has been asked before but if I have an OOB discovery pattern and set one of the steps to inactive to prevent collecting unwanted data, is that considered customization?  And if so, if I set it back to active and attempt to update the pa...

How to reduce stale CI count

We have 1000 stale ci, and we want to reduce the count of stale ci. So is there any way to do this? As we do not want to delete these stale ci records , they will required for audit later. So what will be the approach for this? Thanks.

Peter Wood by Kilo Guru
  • 6043 Views
  • 16 replies
  • 6 helpfuls