I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

clivebushell · ‎10-06-2016

I had a request to change the Flag Article button to Report
Article within knowledge Base articles, after reading around in the ServiceNow
community, I located that this can be done by editing the UI Script —
KBViewArticle

However with my JavaScript skills being zero the code now
seems to have a problem, causing the top four icons to no longer work on
knowledge base articles, please could you take a look and offer any help?

Many thanks

Chuck Tomasi · ‎10-06-2016

Thank you. The easiest way is to update the corresponding entry in the System UI> Messages table. Use the following URL to change the Message (not the key) field. Substitute YOURINSTANCE for your instance name.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_ui_message.do?sys_id=5a3e83f0ff201000dada1c57...

View solution in original post

clivebushell · ‎10-06-2016

clivebushell · ‎10-06-2016

I have this

and this

Chuck Tomasi · ‎10-06-2016

That looks right to me as far as the properties go. Why the button is not showing up, I don't know at this point. Now that you have the UI script back to 'factory default', it should be working. It might be time to get support involved. I'm running out of ideas.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

clivebushell · ‎10-06-2016

The UI Macros here

clivebushell · ‎10-06-2016

How do I put the UI Macros back to default, can't remember if I did anything in there now?

Clive