I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

clivebushell · ‎10-06-2016

I had a request to change the Flag Article button to Report
Article within knowledge Base articles, after reading around in the ServiceNow
community, I located that this can be done by editing the UI Script —
KBViewArticle

However with my JavaScript skills being zero the code now
seems to have a problem, causing the top four icons to no longer work on
knowledge base articles, please could you take a look and offer any help?

Many thanks

Chuck Tomasi · ‎10-06-2016

Thank you. The easiest way is to update the corresponding entry in the System UI> Messages table. Use the following URL to change the Message (not the key) field. Substitute YOURINSTANCE for your instance name.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_ui_message.do?sys_id=5a3e83f0ff201000dada1c57...

View solution in original post

clivebushell · ‎10-06-2016

Amazing, you are my new best friend 🙂

Thank you so so so much

Chuck Tomasi · ‎10-06-2016

You are welcome. Keep me posted.

Chuck Tomasi · ‎10-06-2016

Hi Clive,

In respect for those who may have similar issues looking for the correct answer, your final comment does not truly reflect the solution. Would you mind marking one of the other comments as correct? Thanks.

clivebushell · ‎10-07-2016

Hi Chuck,

Of course, I believe I have now done this

Kind regards

Clive

Chuck Tomasi · ‎10-07-2016

Thank you!