I want to integrate Zabbix and ServiceNow

masahironaka
Tera Contributor

‎09-02-2024 05:54 PM

I would like to use Webhook to receive events from Zabbix in ServiceNow.

However, the ServiceNow documentation only has information for pulling via a MID Server.

The Zabbix documentation describes how to integrate using Webhook.

【Questions】

・How do I configure ServiceNow to receive events via Webhook?

・If I receive events from Zabbix in ServiceNow's event table, where do I need to convert the event fields?

 

Zabbix documentation:https://www.zabbix.com/integrations/servicenow

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User342536
ServiceNow Employee
ServiceNow Employee

‎09-23-2024 02:08 PM

Hi @masahironaka ,

 

The Zabbix doc you referred is to create incidents in ServiceNOW.

For ITOM Event Management, we use pull connector, to retrieve Zabbix events.

 

Please refer to the following doc, below:

https://docs.servicenow.com/bundle/xanadu-it-operations-management/page/product/event-management/tas...

Please mark the answer correct/helpful accordingly.

Kindest Regards,

Rodrigo Donnangelo

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