Identification CI Errors for AIX discovery

[BK14]

Hello Community Friends,

I am getting below error when discovering an AIX server with LPAR and IBM Frames in production environment but it is successful in lower environment. The identification rules are all the same. The credentials are also testing find in Prod. I am not sure where can this happen. Please help. thank you.

Identification CI Errors:
Update failed with error: commit failed or was not attempted due to other errors.,Insertion failed with error: commit failed or was not attempted due to other errors.,In payload no relations defined for dependent class [cmdb_ci_lpar_instance] that matches any containment/hosting rules: [cmdb_ci_lpar_instance >> Virtualized by >> cmdb_ci_ibm_frame]. Add appropriate relations in payload for '{"className":"cmdb_ci_lpar_instance","values":{"discovery_source":"ServiceNow","install_status":"1","correlation_id":"_","object_id":"_","sys_class_name":"cmdb_ci_lpar_instance"},"internal_id":"e20c90c561d4301054ab4fc5dc35b206","sys_object_source_info":{"source_name":"ServiceNow"},"settings":{},"sys_ire_info":{"ire_received_time":"2021-05-21 14:24:03"}}',Too many other errors,Insertion failed with error: commit failed or was not attempted due to other errors.
Identification Relation Errors:
Too many other errors

[BK14]

Hi Alikutty, Your solution to this is correct and I am marking it as such. However, I found out that this was not our issue. The issue was resolved on its own and honestly I don't know how. It is not discovering ok in Prod as well as non prod environments. Again I didn't do anything in Prod to fix this and I don't even have admin right. we should go thru a long process to change things there. So it was a magic of some sort. 

Thank you for your help

bk

[Anil Lande]

Hi,

In your script where you are processing input and preparing payload for IRE. You have to add relationships as well as there are some dependencies available in your identification rules.

It is stating that the dependencies are not provided in payload for IRE engine.

Check below threads for similar issue and related information:

https://community.servicenow.com/community?id=community_question&sys_id=ab7c8dea1b9b8850ada243f6fe4b...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725816

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/configuration-management/...

Thanks,

Anil Lande

[BK14]

Hi Anil

In the links you sent it is asking to go to Dependent Relationship in the Class Manager for that CI class but I don't even see that menu there. Is there a property that I should turn on or off to see that option in Class Manager?

I see these options:

Basic Info

Attributes

Identification Rule

Reconciliation Rules

Suggested Relationships

All Relationship Rules

Thank you

bk