Hi all. I'm new to Event Management and at the moment we experience incomming events, where Severity field is empty. So no alerts are created. I have this record: How can I set a value in Severity field and secure the creation of alerts?? I really ne...
What does Single Data Model Single System Of Record means in CMDB?
Good Morning!! Is it possible to Copy/Clone just the CMDB from PROD to DEV or UAT? Thank you in advance for your help! Jenn
Hi! I have configured a Reconciliation Rule for Computer class from the CI Class Manager. It includes the fields that can be modified by ImportSet data source. It is the only reconciliation rule for the class, and it does not have any conditions: ...
I have seen where a Database Catalog CI was deleted by the Service Account used for Discovery. Is this caused by the Deletion Strategy being set on that table to Delete? I was thinking that it did not delete the actual CI but trying to understand wha...
I have been having an issue with Windows Credentials for my Discovery. I have been through a laundry list of trouble shooting steps including remote connecting to a target server from the mid server host via WMI, connecting using a powershell command...
Hello Team, i have created the Identification Rule and Reconciliation Rules on the cmdb_ci_hardware table but when I am uploading the data through load data utility then CI is created but when I update the Manufacturer then NEW ci is created. my ...
Beyond the basic flow shown in documentation, does anyone have a details list / diagram of the steps and Event goes through to become an Alert? Using London, I'm trying to set the Alert Short Description to be something different than the Description...
Hi. We're currently in Kingston but about to upgrade to Madrid. So i'll ask this question from a Madrid perspective. Our Azure Dev Ops team is helping me implement Web Hooks from Azure to ServiceNow, We set a few up already for the "classic Metric A...
In my custom pattern I need to run a script file on a Linux server. The file gets uploaded in my pattern via MID-server but the file needs to be executed as user_x. But I just found out that I can't switch user using sudo su user_x command and that I...
We are busy deploying Rubrik devices and have attempted to discover them. The Shazzam probe tells us port 22 is open, and the device runs Ubuntu. But we cannot seem to get any SSH credential to work that will allow to explore the device further. Anyb...
Going by this page https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/reference/r-ActiveDirectory.html It states: Discovery creates or updates a CMDB record when it detects a running instance of Active Direc...
Hello guys, I have designed a catalog item with two variables. User Name (type: string) and Password (type: password) I have attached a workflow and using custom activity to reset a password for the user selected. If i enter a user which is not exist...
Hi If a new Linux or Windows Server is added, they have default values for the field Status = InstalledOperational Status = Non-Operational For users with the Role "ecmdb_admin" I wouldlike to change this in: Status = On OrderOperational Status = Ord...
Hi All, I m a beginner in ServiceNow. My initial task is to understand how does event management works in ServiceNow. I need to create incidents automatically from events & alerts. Can anyone of you help me in getting to know how does an event ru...