exporting data gathered by Discovery
Is there a way to export data collected during discovery to a file, .csv, .xml, .txt, .xlsx, so our customer can view what all data has been discovered?
Forum Posts
Resolved! Clarification Discovery - ITOM Subscription Unit Licensing
Hi, Can someone help clarify and confirm my understanding on this scenario?If one has the following subscription ITOM Operator Standard - Subscription Unit v2 > ITOM Visibility - 100 UnitsSoftware Asset Management is NOT subscribed.Hardware Asset Man...
Resolved! Agent Client Collector ACC vs. Service Graph Spoke
Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
Business Rule is not triggered when a CI is discovered by a discovery Job.
Dear Experts! I have a business rule which is to update certain missing attributes of a computer CIs. The business rule runs as expected whenever the CIs are created manually. But the BR does not get triggered whenever the CIs are discovered via a d...
Unable to locate Certificate Management
Hello I hope this is the right forum for this request. I am trying to configure Servicenow to help me manage my certificates. To this end, in my development environment I installed the following plugin Certificate Inventory and Management - which wa...
Invalid SSH credentials for host
Hello everyone, I have one IP which am able to discover and also if i do ping command am getting response ,for that host i have created connection section in the servicemap , connection is created but encountered with an error. below is the error . P...
Resolved! Service Mapping ML and ser_ci_assoc table
Team, In application Finger printing, ML suggests "Connection suggestions"; beside others "Policy based Rules" is one of the influencer for the suggestions. My question is what else is considered for the suggestion decision ? is there any role for s...
Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account
Helloes... I am trying to configure the Azure Cloud discovery schedule, however, getting following error: Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account The fact is that this attribute 'install_status' is avai...
Help with extension section of pattern
Hello. I've been trying to complete the Discovery Fundamentals course, but the simulator tasks have done some weird things, such as removing changes that were made previously or not allowing steps to work that should be working. For example, the ta...
Resolved! How to configure the "Alerts Console"?
Hello, We have found out the existence of the "Alerts Console", which shows the current Open alerts and auto refreshes every few seconds:https://<servicenow-instance>/nav_to.do?uri=%2F$sa_alerts_console_view I have several questions about this: 1) Do...
MID Server DOWN!
I am trying to configure the mid server, this is showing in DOWN in the ServiceNow dashboard status and when I check the logs, they are following - 01/31/22 16:40:22 (017) StartupSequencer WARNING *** WARNING *** OCSPCheck HTTP status: 470, error me...
Resolved! Software and Applications Table in ServiceNow
Good morning, I'm working on mapping our Business Services, IT Applications, Service Offerings, etc. but then I came across the Software and Applications module. Does anyone know exactly how this table is supposed to be used or what its supposed to b...
Installed software is not discovered on some Linux servers
I'm trying to track down an issue where installed software is not being discovered on certain Linux servers. I'm wondering if the issue is related to my SSH credentials and the sudo commands necessary for collecting the information. Can someone sh...
Aging concept in Service Now Discovery
Hello Experts , Need to understand how aging mechanism works in SNOW Discovery . If suppose I have picked some scheduled Discovery jobs and noticed few servers used to discover earlier but in current Discovery run it stopped due to no of prerequisite...
Get content of all listed configuration file path in table(temporary variable) in pattern.
Hi All, I working on a pattern, where i have table which contains multiple config file path, say 15. Now i need to see the content of all config file. Is there any way i can do this. One option which i can think of is "Transform table" where i can ad...
