We have a Simple List widget on the Requests page of our service portal that displays all Closed Incidents, it handily carries the header/title "My Closed Incidents," but is not a unique widget searchable by that name, it's just a simple list: I've ...
Dear Experts, We are integrating ServiceNow event management with Microsoft Azure. I am facing the below issue during the integration. "The alert record's status field remains 'Open' even after the event is cleared i.e. when the event comes with the ...
I'm trying to import some data from one instance to another using the XML data source (table.do?XML). I have a transform map that tries to set the sys_id on the target from the import table u_sys_id field. I can see the import table get populated...
To address security concerns raised by internal teams we are investigating to allow CMDB read write access only to select groups in the organization. CIs are created and updated via Discovery, Asset management and process flows. How did you address t...
Hello,I'm looking to reset our numbering that is generated by the getNextObjNumberPadded(); function. Can we set the system to start giving out numbers from a point of our choosing?Thanks,Martin
Basic Discovery/ACC-V plugin's installed. Agent Client Collector agent installed on Windows 11 machine. Discovers everything but Software Installed. "Enhanced Discovery" and "sam advanced metering" Check Definition are listed as checks for the Agent ...
Hi All, So i have a quick question concerning how the Pattern Customizations work in conjunction with the "Discovery & Service Mapping Patterns" plugin upgrade. If we customize certain patterns; a) will the "Discovery & Service Mapping Patterns" plug...
Dear All, There is a mandatory field status(install_status) which i want to make false located on cmdb_ci_printer table . when i goto its parent table to make a dictionary override that is the base table is CMDB table(not cmdb_ci) table (when i cli...
How can we open config.xml file
Hi community , we are receiving the logs Basic authentication failed for user :midserver even we don't have a mid server can anyone please help us out how to stop the logs .thanks in advance !!!
We recently configured Cloud Discovery for AWS via API. The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created. 1. The discovery schedule field is blank on most of the CIs. W...
Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...
Hi, I have run into a situation at one of my clients in a Service Mapping project that is causing me to wonder what is standard or best practice Service Mapping process? This question raises a few points that I will try to enumerate. Background: I am...
Hello, I have duplicate data created and the sources of data discovery is 90%- Cloud Discovery 10%- On Prem Discovery How do i eliminate the duplicates? Are there any OOB jobs through which i can identify duplicates and delete them? Or what should be...
I am trying to discover Switch using pattern, but the discovery fails getting the error " Failed Exploring CI Pattern, Pattern name: Network Switch, To Check Pattern Log Press Here " I tried to debug and getting the expected out put from the pattern ...
