The way that we use our ServiceNow not all company users have access by default. They need to request it via a Service Catalog. The requestor will fill out a few questions including who to mirror access from. This brings up a list of users. I had one...
CI status(install_status) are set to Absent. What script/action is setting this? How to stop this?
Hi,Windows team in our organization is hesitant to provide the local admin privileges to the service account that we are going to use for the discovery of Windows servers. Basic Windows server attributes, Softwares installed, processes running, Netwo...
Hello all,The article view count and use count increases each time the article is attached to incident.It is out of box functionality.Can somebody explain from where it triggers to increase the count.
Hi , when i try to discover server , i get below error. 10.255.XXX.XXX is not a reachable host (no response to target ports scanned by MID). Port is open , checked with running this command netstat -aon Thanks in advance
Hi Guys, We have an instance where discovery is running. All the AIX/UNIX/LINUX servers are being discovered along with Hardware Information but not with Software Information. We have also enabled Unix Software discovery from Discovery Configurat...
I want to create a report where I can have all the incidents created under each Business App under both these Application Service and windows servers linked to it. For ex- If I select Business App "A" it should show all the incidents created with und...
We are trying to set up Cloud Discovery for AWS and running into two distinct problems: 1. The discovery returns a significant number of Cloud Resources but no CI Resources. It does not create any CI (regular discovery automatically creates CIs) 2. N...
Hi MVP's, Just wanted to guidance on the error i am getting "Adding target to blacklist. No valid credential found for types [SSH Password,SSH Private Key]". Basically i am trying to discovery Network devices and it was alright. but it's just an eye ...
Hello, I hope someone can help me figure this one out. I am trying to sync the CI Operational status field to the Asset state field. Example, if Asset state is 'In stock' and substate 'Pending repair' the Operational status should be 'Non-operationa...
Dear All, I`m facing a challenge to obtain a list of CIs visible on a Service map for a given Application service. After a long discussion with support, I did not get an answer that would meet my requirements. In essence, there is a table called:svc_...
Hello Guys, As we all know every server should be linked with is hypervisor(May be VMware VM Instance or EC2 Instance) in theory. But at present this is not the case. So wanted to find out the CI's which are not linked to Its Hypervisor(VMWare Virtua...
Our enterprise security team wants us to use kerberos if possible to achieve higher defence against hackers and ransomware. I am having trouble finding appropriate documentation on this subject.
The discovery log shows the MID server using its own Windows Service account for running PowerShell commands (when all other credentials have failed). The SN Docs say, you can prevent this by setting MID Server mid.powershell.local_mid_service_creden...
Hi Guys Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.When I try and test the connection I get the below error Error - User cannot be authenticated or is missing the proper roles. If you have d...
