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Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host might be down or unreachable.

Hi everyone, When I was trying to discover a number of IP Switches, I'm getting below error for some: "Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host mig...

Sha_pan by • Giga Contributor
  • 4231 Views
  • 5 replies
  • 5 helpfuls

Resolved! Vcenter discovery failing Unable to establish connection to https://xx.xx.xx.xx/sdk: java.lang.NullPointerException: None of url, username can be null.

Hello All,    I recently noticed that Vcenter discovery is getting failing for some of the Vcenters and getting.  Unable to establish connection to https://xx.xx.x.x/sdk: java.lang.NullPointerException: None of url, username can be null. When I test ...

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vamshi19 by • Tera Contributor
  • 4803 Views
  • 7 replies
  • 1 helpfuls

Best practices in implementing Unauthorized Change capability

Hi, ServiceNow Discovery is able to discover changes in the infrastructure like new CI's installed or Changes in/on already existing CI's and update the CMDB accordingly. As every CMDB update should formally be based on an approved change request Ser...

Ed Laar1 by • Kilo Guru
  • 4787 Views
  • 5 replies
  • 3 helpfuls

Resolved! Change sudo to another command such as dzdo for privilege escalation?

In order for discovery to run properly, some AIX / Unix / Linux commands needs sudo escalation in order to run.   If your organization does not use sudo for permission escalation, and instead uses say dzdo, how does one change this system wide?As an ...

calvincs by • Kilo Explorer
  • 13176 Views
  • 7 replies
  • 1 helpfuls

JDBC Connection to Oracle DB

Hi friends,  We are trying to connect to Oracle DB to get table information to populate our CMDB with the applications and responsibilities.  In our DEV instance worked fine. We moved to TEST instance and getting the error below, our DBA's are tellin...

Resolved! Agent based Discovery with ServiceNow?

Hi Community,   today I was asked by customer if agent based discovery possible with ServiceNow. I can remember that it was mentioned at Knowledge 18. Someone said that there will be a support of this approach in future releases (can’t remember if th...

Azure VMs are not getting discovered

Hi, We have a Cloud Resource discovery in place for azure. Azure servers will be related to its VMs. we have server called azwXXXXXXX but its respective VM is not discovering. We also checked that VM is in On State from the Azure Portal. What could b...

Knowledge Search Dictionary Attribute

Hi,I'm trying to customize one of my field in incident form to show up related knowledge base article.I'm using knowledge_search=true within the attributes but nothing shows up next to the field (and yes I added after a comma in case of multiple attr...

Direct download link for MID server?

Hello, I wanted to automate the installation of the MID server across multiple accounts and needed to automate the download of the MID server install.  Is there a set of direct download links?  We could always download the version we need and host it...

KhurramAWS by • Kilo Contributor
  • 6011 Views
  • 3 replies
  • 5 helpfuls

Resolved! Kubernetes Discovery - Quebec

Hi  I am trying to pilot Kubernetes discovery in our environment. I have been following the following article and documentation for this. These are: Kubernetes Components Discovery - Using Service Now Discovery - IT Operations Management - Article - ...

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Shraneel1 by • Tera Contributor
  • 3666 Views
  • 3 replies
  • 0 helpfuls

Unique not working in service-now

Hi all, I have created a new string field with unique. But its not Enforces uniqueness on the field. Its a bug in service-now? Please any guide us, how we will achieve unique string field in service-now.

soundarSN by • Kilo Explorer
  • 3952 Views
  • 8 replies
  • 2 helpfuls

Resolved! Missing Lookup Rule for class cmdb_serial_number

Hello everyone, I am facing issue in discovering servers, Discovery is getting failed with below error: Our CI Identifier is modified as it was getting affected with SCCM Integration: I am unable to understand how we can modify the lookup rule in t...