Identification Engine Payload Sanitization Error

[Lilia OUAHRANI]

Hello,

I'm facing a problem while discovering a Nutanix Prism,

It discovers the prism well, but the discovery does not succeed because of an error in the payload

I was wondering if anyone has already encountered a similar error

The error source is com.glide.ui.ServletErrorListener according to the logs

[AJ-TechTrek]

Hi @Lilia OUAHRANI 

Please refer the below KB article which might help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0871111

Also please When i faced that error, I did end up changing the identification rule for that table.  ServiceNow was never really able to answer the question of why the "Identification Engine Payload Sanitizaiton" step appeared.  After modifying the identification rule, all worked.

Please mark as helpful if its resolved your issue.

Thanks

Ajay Kumar

[Sohail Khilji]

@AJ-TechTrek 

Facing the same issue for veritas cluster discovery !

@Lilia OUAHRANI 

We're you able to find the fix ?

[AJ-TechTrek]

Hi @Sohail Khilji ,

This must be Identification issue, You need to debug the Pattern to troubleshoot the issue.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[Sohail Khilji]

I tried to run the pattern debug test it kept running for long time with no result . i have to end up cancelling it...

do you thing it can be beacuse of no process access or previlage to account ?