Identification Engine Payload Sanitization Error

[Lilia OUAHRANI]

Hello,

I'm facing a problem while discovering a Nutanix Prism,

It discovers the prism well, but the discovery does not succeed because of an error in the payload

I was wondering if anyone has already encountered a similar error

The error source is com.glide.ui.ServletErrorListener according to the logs

[Lilia OUAHRANI]

Hello,

Servicenow have never been able to solve this problem. As far as I'm concerned, the error message I was getting wasn't the real problem.

Try to retrieve the payload directly from here:

then simulate it on the identification simulation module :

you'll see more clearly what's going on.

In my case, it was a duplicated item in the payload that was preventing CI creation/update, so I had to add a deduplication step to the payload to solve the problem.

let me know what you find out, we'll have a look together if need be.

Good luck !

Best Regards,

L.O.

[AJ-TechTrek]

Hi @Sohail Khilji ,

Please check the identification rule for that class once, if CI already created please delete the CI and tried once again.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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[Sohail Khilji]

We have a subnet with veritas , we discoverd few and few are trowing the errror...

[Sohail Khilji]

Here is the SOLUTION :

It was because of device_id duplication for (Vertias storage) device.

They provided a update set to fix... that solved the issue...