Illegal email address in inbound emails

[erlfos]

Hi

I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There are so few events that it should not be an issue with volume. However, I have ran into another issue I need help to solve. The emails sent from the HP iLO interface to SNOW end up in the "Junk" table because of this error string: "Email set to ignored because of disallowed from address, email_address_filter_reason = Illegal address".

I think this is because the FROM address is based on the iLO hostname and contains a '.', these are the headers:

From:=?utf-8?q?iLO=20ILOCZ3641TXVD?=<ILOCZ3641TXVD.@ourdomain.com>
To:ourinstance@service-now.com

Is it possible to allow this address somehow? Emails like these worked fine with our previous event management system (Pagerduty).

[ikc_jc]

Hi,

We used the workaround proposed in the KA above.

If you do not have access to it, I would recommend raising a HI/Support case

Thanks