How are you usually implementing event management projects. Only unidirectional or bi-directional? One of our client is using around10 monitoring tools like zabbix, solarwinds, splunk etc. and question is, if we are bringing all the events to Servic...
Hi, would anyone know if I could use the Process Classification record (found under Discovery Definition -> CI Classification) for vCenter to exclude a certain name of a VMware Virtual Machine Instance from being discovered? This post mentions to con...
I have set up some tag-based application services. A virtual machine instance CI was updated by our cloud discovery with tags matching one of the tag-based application services. (The service is set to Operational.) I expected the CI to be added to th...
My client gave me an Excel sheet of CIDR networks to discover (e.g. 10.1.2.0/24) and to import into Discovery I need start and end IPs for the import set transform. Anyone know an easy way to convert this in Excel?
How often should a Discovery schedule be triggered or invoked ? is it every day / weekly ? When is it best to run the Discovery schedule ? off peak hour or Off business hours ? Can someone send me a best practice guide or material which can be used b...
Hello, Event with the same message key keeps getting linked with the Closed Alert even the time Different between the Time of event field from event Record and the initial Event Time Field from Alert Record is more than 4hr (System Property:evt_mgmt....
We are having 3 instances - DEV, STG, and PROD. Currently we are working on Discovery and Service Mapping project - Still WIP in in DEV only, but we got an urgent requirement to clone PROD over DEV in order to do the Instance Upgrade So how to deal t...
Hi All, Is there any recommended guidelines like how many adapter / integrations can be done from one MID server ( In Event Management ) also can we host the SNMP adapter on same MID server ? It will be good if you have any document for MID server...
We have an SNMP trap collector setup for event mgt that feeds alerts and incident generation via ITOM. when our MIDservers have a down condition (patching or whatever...not sure yet if 'why' matters) the SNMP Trap collector fails to restart causing o...
Hi All, I have created 2 users called test1 and test2. Test1 is having evt_mgmt_operator role and test2 is having dashboard_admin and evt_mgmt_operator role. I have created 1 dashboard and 1 report widget ( in that Dashboard ) under Test1 user and sh...
Hello Experts , I noticed when I checked one server under the cmdb_ci_win_server it's status changes to retired .Also when I checked the same VM under the table cmdb_ci_vm_instance it's status is on . I have gone through the audit log and understand ...
I have requirement where we have few batch job servers supporting multiple application services. When we create a Service Map for those Applications, We need to add those Batch Job servers as separate entry points. Since the Batch Job servers does no...
Issue:Unable to export or download the Report charts from Service Now (Reports extracted with graphical type: Bar Chart,Pie Chart etc).I just want to export the report charts and add trend lines, goal line and do some modifications into it . Observat...
Hi All,I'm new to Servicenow.Alert is created for an event, but when try to click on the link for respective event I can see a tab opening with the message record not found . The alert is created because the event management jobs are delay in seconds...
I'm trying to create a checklist for our build team so that we dont run into issues with Discovery. I have looked at KBs/Discussion posts and they all have bits and pieces. I need a full checklist. Heres what I have but please correct me if I'm wrong...