Server Alias Name Discovery
Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.
Forum Posts
ServiceNow Discovery firewall ports
Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...
Service now integration with checkmk
Hi Team, We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...
Redirect from cmdb_ci_spkg and cmdb_software_instance to cmdb_sam_sw_install
I know that installing SAM has changed discovery so that when it detects software it now updates the cmdb_sam_sw_install table Does anyone know what the actual mechanism is to make this change ? I have a client who for various reasons need the origin...
what is difference between static reconciliation rule vs dynamic reconciliation rule in ci class manager
i read from docs but its not getting.
Resolved! How to avoid Virtual Machine Instance CIs being part of a DCG when using tags
Hi, We have a lot of servers we need to add dynamically to a Dynamic CI Group, so they can be added automatically to a change request when e.g. patching the servers. (This is ootb funtionallity.) The servers are in Azure and are tagged there, so the...
Resolved! Can a Failover MID Server Cluster contain MID servers hosted in different cloud environments such as AWS and Azure?
In my scenario, I want to cluster two MID servers from different cloud environments (AWS and Azure) in a failover MID Server cluster to create redundancy if one environment becomes unavailable. The MID servers run on Windows hosts located in differen...
Run Discovery to create Service Mapping
Is it possible to run/create Discovery and Service Mapping at the same time?Specifically, is it possible to create Service Mapping when performing Discovery?I would appreciate it if you could let me know if there is any reference material such as the...
Resolved! Alert Management - Create Incident on Impacted Services
Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...
Resolved! Getting MID Server Geo Location
Hi! I am reworking our discovery schedules and I need to maximize efficiency on the MID Servers and Clusters we use for the many IP Ranges around the world we have. The problem is that I can't find the Geographical location of our MID Servers, is the...
Discovery not populating the ServiceNow Running processes table
So i am running discovery on a device and i am trying to populate the running process table associated with that device. I know the ADM probe is the one that gets this information for me and once the probe runs the running processes information is r...
Resolved! Configure Bookmark maximum
Is there a way to set the maximum number of bookmarks to display for favorites. Upgraded to San Diego from Orlando. We have the NX UI enabled. In Orlando and after upgraded all the bookmarks were visible. After adding a bookmark, the maximum disp...
Resolved! How to customize CMDB Workspace
Hi,Any pointers/suggestions on how to customize "CMDB Workspace". We are in San Diego.Link to CMDB Workspace - https://<>.service-now.com/now/cmdb/homeWe want1. Remove CI Search2. Add new BOX3. CI Overview - We are able to add new class using CMDB Gr...
Convert to Tag-Based population method
We have manually created Application Services and now want to use Service Mapping to populate these using the Tag-Based population method. Has anyone converted a manually created Application Service to a Tag-Based Application Service?
