MongoDB Atlas
Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?
Forum Posts
Windows credentials failing on some servers
Hi There, On few of our servers the Windows credentials are failing and we get error "Adding target to blacklist. No valid credential found for type [Windows]". When we check credentials it says "Authentication Failed", but we have checked the event ...
exporting data gathered by Discovery
Is there a way to export data collected during discovery to a file, .csv, .xml, .txt, .xlsx, so our customer can view what all data has been discovered?
Resolved! Clarification Discovery - ITOM Subscription Unit Licensing
Hi, Can someone help clarify and confirm my understanding on this scenario?If one has the following subscription ITOM Operator Standard - Subscription Unit v2 > ITOM Visibility - 100 UnitsSoftware Asset Management is NOT subscribed.Hardware Asset Man...
Resolved! Agent Client Collector ACC vs. Service Graph Spoke
Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
Business Rule is not triggered when a CI is discovered by a discovery Job.
Dear Experts! I have a business rule which is to update certain missing attributes of a computer CIs. The business rule runs as expected whenever the CIs are created manually. But the BR does not get triggered whenever the CIs are discovered via a d...
Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account
Helloes... I am trying to configure the Azure Cloud discovery schedule, however, getting following error: Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account The fact is that this attribute 'install_status' is avai...
Help with extension section of pattern
Hello. I've been trying to complete the Discovery Fundamentals course, but the simulator tasks have done some weird things, such as removing changes that were made previously or not allowing steps to work that should be working. For example, the ta...
Resolved! How to configure the "Alerts Console"?
Hello, We have found out the existence of the "Alerts Console", which shows the current Open alerts and auto refreshes every few seconds:https://<servicenow-instance>/nav_to.do?uri=%2F$sa_alerts_console_view I have several questions about this: 1) Do...
Resolved! Software and Applications Table in ServiceNow
Good morning, I'm working on mapping our Business Services, IT Applications, Service Offerings, etc. but then I came across the Software and Applications module. Does anyone know exactly how this table is supposed to be used or what its supposed to b...
Installed software is not discovered on some Linux servers
I'm trying to track down an issue where installed software is not being discovered on certain Linux servers. I'm wondering if the issue is related to my SSH credentials and the sudo commands necessary for collecting the information. Can someone sh...
Workstation discovery - all installed printers
We have a requirement to get ALL of the installed printers from a machine. In debugging the Windows OS - Desktop processes we can see that it is only finding the local printers and not the mapped network printers. Has anyone ran into this and found...
Resolved! How does index creation helps improving performance?
I heard many times for for creating index for tables and fields to improve system performance. When I check in wiki it explains indexing a field set it to store unique values therefore avoid duplicate entries but not sure how does index creation help...
Resolved! can we find out what schedule (any CI) is in?
Hello , (can we find out what schedule farsc4 is in?) CI farsc4 is running under which schedule in discovery
How can I run DNS lookup from a server-side script
Hi, Is it possible to run DNS lookup to a specific hostname from the server-side scripts? My intention is trying to identify if a hostname which is existent in the CMDB is still valid (registered in DNS) or not (usually identified as Bad Hostname). T...