ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

archving CIs from compuer table

Hello All,   We are seeing some CIs without serial number and sub status as "duplicate error" in computer table.   We want to get read of such CIs, and my client agrees to archive them.   Need to know the process of archiving CIs and so they no longe...

Not able to get events from TSOM

Hi All, We are not receiving events from TSOM to our ServiceNow Instance.  I can see the below error in our MID server's logs. Also I have attached the latest logs from MID server for your reference.  2022-06-11 11:26:04 (680) ECCQueueMonitor.40 SEVE...

Yokesh by Kilo Guru
  • 823 Views
  • 1 replies
  • 1 helpfuls

Resolved! [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Cannot connect to the instance. [dataSource=2288219503944] [user=odbc_user]You are not authorized to perform this operation. Please verify your credentials and try again.[1001]

The user odbc_user can login my PDI, and have given the role odbc. I tried to install ServiceNow-ODBC-64-bit_1.0.15.exe, when PDI has been started about 2 mins, clicks "Test Connect" in ODBC 64 bit, it shows connected successful. Then several mins la...

what is the use of credentials in discovery

hello everyone. i am new to discovery in servicenow. suppose i want to discover a windows device so we use a windows credentials. in that there are credentials and password fields. what are these credentials and password? like are these the things we...

RC12 by Tera Contributor
  • 1308 Views
  • 4 replies
  • 3 helpfuls

what is an event management??

what is event management? how to the plugin in servicenow instance? what are the uses of event management?      

Yadav Kmm by Mega Contributor
  • 837 Views
  • 4 replies
  • 0 helpfuls

Resolved! Agent is taking too much time to collect the data

Hi community  we are facing issue in collecting data via Agent client collector  the agent is up but its taking too much time to collect data  what might be the issue can anyone help us please 

find_real_file.png
amar7 by Kilo Guru
  • 623 Views
  • 1 replies
  • 0 helpfuls

Resolved! Inbound Action - Set Priority based on email created time

We have the below Inbound Action started and we'd like to base the Incident Priority on the time the email is received.     If, the email is received after normal business hours (after 5pm or weekends) then we want the priority to be a 1, instead of ...

alhicks by Tera Guru
  • 2081 Views
  • 6 replies
  • 2 helpfuls

Resolved! Need assistance with a notification condition

I am working on some changes to notifications and I have two notifications being sent out at the same time and I'm trying to adjust one of them without any luck. The first notification will be sent when an RITM is cancelled and will include additiona...

find_real_file.png find_real_file.png find_real_file.png
Casey23 by Tera Guru
  • 1208 Views
  • 7 replies
  • 1 helpfuls