imports assets from intune before build in servicenow

[LearnerSN]

How we can imports assets from intune before build in servicenow? what are ways which is not paid?.

[Tanushree Maiti]

Hi @LearnerSN 

Intune Connector  is in place which is free with feature

1. Computer Data Synchronization:

• Automatically imports computer data from Microsoft Intune into the ServiceNow CMDB.
• Syncs key asset information, including:
  • Name
  • Operating System
  • Disk Space (GB)
  • RAM (MB)
  • Serial Number
  • Model ID
  • Manufacturer
  • Assigned To
  • IP Address

2. Installed Software Data Synchronization:

• Imports installed software details from Intune-managed devices into ServiceNow.
• Helps track software inventory for improved asset management.

3. Autopilot Integration:

• Enables end-to-end tracking of devices from the moment they are procured, even before first use, and continues even after the assets are decommissioned.

4. Dell Inc. Warranty, Support, and Manufacturer Details Integration:

• Enhances asset and CI data with information retrieved from your Dell support tenant, such as support start/end dates, shipping date, etc.

5. Mobile Devices Data Synchronization:

• Expands mobile coverage with synchronization of iOS and Android devices.

6. OAuth 2.0 Authentication:

• Provides a secure connection between ServiceNow and Intune using OAuth 2.0.
• Requires configuration of an Azure application with the necessary permissions to access Intune data.

7. Preconfigured Data Sources:

• Automatically creates four data sources during installation:
  • IC-Computer for device data
  • IC-Installed Software for software data
  • IC-Mobile Device for iOS and Android device data
  • IC-Autopilot Device for Autopilot device data

8. Scheduled Import Jobs:

• Includes automated import jobs to synchronize data:
  • IC-Computer Sync: Synchronizes device records
  • IC-Installed Software Sync: Runs after computer sync, linking software to the correct devices
  • IC-Autopilot Device Sync: Synchronizes Autopilot device data
  • IC-Mobile Device Sync: Synchronizes Android and iOS device data

9. Guided Setup:

• Provides a step-by-step configuration wizard:
  • Set up the connection between ServiceNow and the Intune API using OAuth
  • Test the connection to validate successful communication
  • Enable hardware information sync (e.g., IP address)
  • Configure the Dell Warranty connection
  • Test Dell Warranty integration
  • Enable or disable Dell Warranty Sync
  • Schedule import jobs for regular data synchronization

10. Error Handling and Data Integrity:

• Utilizes the Identification and Reconciliation Engine (IRE) to prevent duplicate CMDB records
• Includes post-scripts and cleanup mechanisms to ensure data accuracy, particularly for software records

[Tanushree Maiti]

Hi @LearnerSN 

Also , Integrating ServiceNow with Microsoft Intune using REST APIs is a common/basic  approach. The integration typically works by configuring REST messages in ServiceNow that communicate with the Microsoft Graph API, which is the API used to access Intune data.