In payload invalid data source [Service-now] exist.

[Tuna]

During the Discovery of a Storage Server the Pattern "NetApp Storage Cluster-Mode" fails with following error:

Identification CI Errors: In payload invalid data source [Service-now] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci],In payload invalid data source [Service-now] exist.....

I was not able to find the cause of this error and warning. Because in table cmdb_ci there is a choice value for "Service-now" available. In the Discovery Status I am also getting the warning:

IP Address in payload is null - payload: items:
{"className":"cmdb_ci_storage_server","values":{"short_description":"NetApp Release 9.3P6:....

I am starting Discovery with a valid IP address and I do not know how to resolve this issue.
Any ideas are appreciated.

[jeykanth]

Hi Tuna, 

This is due to change of discovery source value from service-now  to ServiceNow. There is a relevant KB Article to Perform Troubleshooting.

https://hi.service-now.com/kb_view.do?sys_kb_id=851faf9bdb48ff4023f4a345ca961965

Hope this Helps.

Thanks

JK

[Ashutosh Munot1]

https://community.servicenow.com/community?id=community_question&sys_id=2d574d73db92d7042b6dfb651f96...

We did this

Thanks,
Ashutosh

[Tuna · Accepted solution]

For me changing the property glide.discovery.source_name from "Service-now" to "ServiceNow" solved the issue.