Customer has successfully deployed ITOM Discovery of Azure using OOTB Cloud Workspace, (Azure Service Graph Connector is not installed) Discovery has bundled the following objects into "Cloud Resource" table - cmdb_ci_cmp_resource. Shown as "Resourc...
Hi All,I have a quick question please In the hardware table, when I create a record by providing a serial number, the Configuration Item (CI) auto-displays the name along with the serial number. For example, if the serial number is 123, then once I s...
Hi all, Does ServiceNow read the incoming events data on regular basis and recommend rules without any additional licensing of ML or AI etc? Note: This is not about Default rules that comes with event management for monitoring tools. This is about in...
We have implemented the AWS cloud discovery in our system. The schedule start but after sometime at got stuck for almost 12 hours and then it get cancelled because of max run time. Attaching the screenshot of the discovery status.If anyone faced simi...
Hi All, How can we add more choices to the list. Selecting something new will result in a new set of tiles presented below dropdown list using UI Builder? Thanks.
On incident form there is a configuration item field and in that field we should populate only VM's? In our organization CI field should be populated automatically and it is mandatory field should be filled. Few incidents are created based on VM's on...
We are implementing Service Mapping for some services for example: Ansible Controller, the service mapping only shows the load balancer and application server levels but not database level however the database is already discovered and there in the C...
Hi All,Hoping somebody could help, I am trying to schedule a report to run periodically (bihourly) which I need it running daily (8am - 8pm).Meaning the report will be sent daily from Monday to Sunday at 8am - 10am - 12pm - 2pm - 4pm - 6pm - 8pm.I've...
Hi,I'm encountering an issue where I'm trying to map (Service Map), a specific IIS Website running on a specific url and server. The issue encountered is that the same server runs approximately 30 other IIS Websites, and just seems to pull back whate...
Hi all, What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filterin...
Hello, I have a Ui Action with a form button which renders a GlideModal. It works great, but if you click the Ui Action button twice before the modal opens, it will run again and open a second layer of the same modal. Is there a way to limit how freq...
We need to enable SSO and SCIM via okta. Is it mandatory to do it through Spokes/ Integration hub module or can we do this using any other method?
Hi All,I am trying to ristric the SCTASKs to be visible only to IT Onboarding teams.The sctask created from one purticular item , it should be visible only for HR onboard team.please help someone to achieve this.Thanks
Hi Excepts, 1. Object ID for windows servers(isVirtual=true) are not populating by IP Address based discovery, where as VMware instance of same Windows CI's are getting populating Object ID. 2. Object ID for windows servers(isVirtual=false) are getti...
I installed Aria Operations Management Pack but when trying to validate the settings I get a message Could not retrieve element with type reference internal_type.name from element [{"first":"reference.name","second":{}},{"first":"element","second":{}...
