Could you please assist with identifying the distinctions between IT services
non-IT services within ServiceNow?
Forum Posts
Linux patterns not identifying Rocky distributions properly.
We have been seeing an issue where Linux devices that are using the Linux distro Rocky all get classified as a generic "GNU/Linux" operating system, we assume this is because Rocky does not exist as an option within the 'Linux - Distribution' pattern...
VCenter event collector
Does anyone have information regarding encryption for VCenter event collector? Infrastructure / Security teams have concerns about sending events in the clear. They are asking for any encryption info and or port info. Thanks
Agent Client Collector vs Horizontal Discovery
Hello everyone, Due to various concerns, the client has decided that the agent based approach might be better for them. There are some questions regarding this to which I couldn't find the answers even after searching the docs. 1.) What data exactly ...
Integrating ServiceNow ITOM with Elastic Kibana
Does anyone know which application ports to manage firewall/proxy settings need to be opened to integrate with Elastic Kibana with ITOM?
event managment alerts are getting grouped
Hello Everyone, I have use case as below The alerts are getting grouped automatically based on OOB mechanism of alert grouping. upon checking the alert details we have seen the alerts got grouped as below 'Alerts Alert0020204, Alert0020205, Alert0020...
How to create a virtual alert for Rule based correlation
Hi all, I have a enabled 3 types of alert grouping. 1. CMDB based2. Automated3. Rules-based CMDB and Automated is creating virtual alert. But Rules-based grouping is not creating Virtual alert. Is it possible to create the same?
Tag-based application service related to Tag-based application service
Hello,I'm attempting to associate a tag-based application service as a downstream dependency. The Use End Point To relationship is showing up as expected, but if/when I attempt a change on a downstream CI to the tag-based application service that's r...
Question Azure discovery- cmdb_ci_cmp_resource
Hi All, Wanted to understand what this particular cloud table - cmdb_ci_cmp_resource populates in ServiceNow ? Is this discovers PAAS related data from Azure or something else as when we completed Azure discovery for this class the description field ...
AWS Data Center Certification
How can we discover certificates installed on AWS Data center by using certificate management? @thiyagu_j
How to work with Discovery Automation Error Message table and related dashboards
Hello experts. I have been struggling for a while to understand and follow how to work with the Discovery Automation error table "automation_error_msg". Now if you've spent any time at all within Discovery you'll know that no matter how careful and m...
Resolved! Is it a normal search even if the CMDB-CI mark looks different?
Is the difference in CMDB-CI markings related to DNS usage?Is there any problem with the smooth progress when performing discovery due to the difference in the mark? 1> When i train on the lab about discovery of itom, i can see the value this type(ip...
List view change capture in updatesets
Hi All, 2 instances ABC & XYZ on the list view of one table, I have added coulmn10 from available to Selected using personalized list view. column already existed one. After personalized, where this change will capture? because we need to move this c...
Network Router / Switch Discovery State Model
Dear community members, I have a question, we are discovering Network Router and Switches. I would like to change the state when Discovery finds a devices to "Installed". OOTB this doesn't seem to be the case, for Windows Servers this works exactly t...
Resolved! Discover Virtual Appliances running WiNG Based OS
Hello, We have an application that runs on Virtual Appliances running WiNG Based OS. The Wing5 platform manages all wireless access points and their configurations for retail environments. Has anyone discovered WiNG OSs. Is it even possible to discov...
