Incident is not automatically attached to Alerts in Event management

girijasankar
Tera Contributor

Event rule applied and Alert getting created but noticed Incident is not attaching automatically to the respective Alerts but when we manually test the subflow "Create Incident" OOTB then only Incident getting attached to Alerts.

 

But strange part is sometime its attaching automatically but not every time. If you could see my below Alert Management rule under that Alert execution - check 2 Alerts created Incident automatically and attached to Alert record.

 

What could be the cause of it ? Can someone please assist on this

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