Incident to be created after wait time for minor severity alerts

[Madhan27]

Hi Community,

I would appreciate your guidance in the Event Management space.

I have a requirement where, if an alert with "Minor" severity is generated, the system should wait for 4 hours, and if the alert is not closed during that time, it should then trigger the creation of an incident.

Key constraints:

• I’d prefer to achieve this without using Flow Designer or custom scripting.

• I'm looking for a solution that relies mostly on conditions or out-of-the-box configurations.

Has anyone implemented something similar or have suggestions on how this can be approached?

Thanks in advance!

#eventmanagement #ITOM #Alertmanagement

[Jeff K1 · Accepted solution]

Sorry, I don't really see how you avoid Flow Designer or custom scripting for this.

I have waits baked in for various events, not as long as 4 hours, but they are all done from subflows.