Incident to be created after wait time for minor severity alerts

Madhan27
Mega Guru

Hi Community,

 

I would appreciate your guidance in the Event Management space.

I have a requirement where, if an alert with "Minor" severity is generated, the system should wait for 4 hours, and if the alert is not closed during that time, it should then trigger the creation of an incident.

Key constraints:

  • I’d prefer to achieve this without using Flow Designer or custom scripting.

  • I'm looking for a solution that relies mostly on conditions or out-of-the-box configurations.

Has anyone implemented something similar or have suggestions on how this can be approached?

 

Thanks in advance!

 

#eventmanagement #ITOM #Alertmanagement

1 ACCEPTED SOLUTION

Jeff K1
Kilo Guru

Sorry, I don't really see how you avoid Flow Designer or custom scripting for this.

I have waits baked in for various events, not as long as 4 hours, but they are all done from subflows.

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1 REPLY 1

Jeff K1
Kilo Guru

Sorry, I don't really see how you avoid Flow Designer or custom scripting for this.

I have waits baked in for various events, not as long as 4 hours, but they are all done from subflows.