Incorrect Serial Number - ServiceNow is Pulling from Baseboard Serial instead of BIOS or Chassis

gitamninja
Tera Contributor

‎07-23-2024 08:32 AM

The Serial number on some - Not all Windows machines - Physical are pulling in the Baseboard serial number instead of the Bios or Chassis.  How do I set to discover the correct serial number?

 

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Sumanth16
Kilo Patron

‎07-23-2024 08:43 AM

Hi @gitamninja ,

 

ServiceNow has created an out of the box solution to choose the BIOS Serial Number instead of the Baseboard Serial Number for the Windows OS - Servers pattern.  The update is being released in Paris per KB KB0786378:

BaesBoard Serial number is populated on the serial number record instead of the BIOS Serial number f...

New mid server property introduced "mid.win.baseboard.or.bios.insertion" , based on the property value (true / false) pattern will insert BaseBoard or Bios Serial number.

If false - BaseBoard number will be populated
If true - BIOS serial number will be inserted

 

https://www.servicenow.com/community/itom-forum/the-serial-number-for-computer-records-are-not-prope...

 

Plz mark my solution as Accept, If you find it helpful.

 

 

Thanks & Regards,

Sumanth meda

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