Hello Community,
I am discovering a Windows VM host in ServiceNow. On the machine, I can see the BIOS serial number, but during Discovery the CI serial number in CMDB is getting updated to the Baseboard serial number instead of the BIOS serial number.
I can also see multiple serial number types in CMDB, such as Baseboard, BIOS, UUID, Chassis, and System, and I want to understand the logic behind this selection. Is this expected behavior for virtual machines, and how can we control which serial number type should be used for CI identification?
Thanks
