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Installed software is not discovered on some Linux servers

rerose
Tera Contributor

‎01-31-2022 07:30 AM

I'm trying to track down an issue where installed software is not being discovered on certain Linux servers.  I'm wondering if the issue is related to my SSH credentials and the sudo commands necessary for collecting the information.   Can someone share the command used to collect the installed software on Linux?

Also, does the installation of SAM Pro affect the way that installed software is collected?

Thanks,

Bob

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VivekSattanatha
Mega Sage

‎01-31-2022 08:44 AM

Check your software's are existing in cmdb_sam_sw_install table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696096

 

Regards,

Vivek

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