Integration Hub ETL - All CIs are not being updated
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04-13-2022 08:07 AM
To Implement Generic API, we have tried to use Integration Hub ETL to update CMDB data.
We have used the endpoints - CMDB data Ingestion API and Import Set API.
After implementing all the required steps( ETL record and right mappings, data source ) we have observed that only few CIs are being updated and most of the CIs are not being updated.
Note : We are using JSON payload as request body ( JSON has 1 one of the identifiers required for IRE -Referring to name for Server class)
Does anybody know on what criteria the CIs are being updated /stopped from being updated
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04-13-2022 11:16 AM
One thing that comes to mind, required fields on the specific CMDB table in question. If you do not have every required field filled, it won't save the record.
Another issue can be a reference field, you are trying to put a value in that the referenced table does not have a record for.
Aoife
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04-15-2022 04:01 AM
Hello Aoife,
Thank you for the response.
That is not the case here. Reference value exists and all fields are filled in.
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04-22-2022 02:47 AM
The Updates on CI worked after increasing the priority in the Reconciliation rules.
