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I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow), in scripts such that the passwords wont be visible in the ECC Queue

Hi All,I have a doubt regarding the password type and encryption as well as decryption. Can we decrypt the password (not in servicenow) but in scripts such that the passwords won't be visible in the ECC Queue of the Servicenow.I have given the field ...

njay by Kilo Contributor
  • 2256 Views
  • 6 replies
  • 0 helpfuls

Failed to execute WMI command on host XX.XXX.XX.XXX command: %SystemRoot%\system32\netstat -a -n -o | %SystemRoot%\system32\findstr /R ":XXX" error message: Adding target to blacklist. No valid credential found for type [Windows]

Hello everyone, I am working on few service maps where am trying to run discovery the following error is coming up  for most of the windows server, "Failed to execute WMI command on host XX.XXX.XXX.XXX command: %SystemRoot%\system32\netstat -a -n -o ...

RACI - Event Management (ITOM)

Hello, We are implementing Event Management for a customer. Please can someone help with a RACI Matrix (responsible, accountable, consulted and informed) as a part of the process. Thanks a lot.    

Arnab13 by Tera Contributor
  • 3255 Views
  • 2 replies
  • 1 helpfuls

IP Switch discovery - Active, couldn't classify

Hello, I am receiving 'Active, couldn't classify error and stopping at SNMP - Classify probe while running the discovery, this is only with fewer devices. All other devices discovery just works fine. I've consulted ENS to inquire about these devices,...

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Paul125 by Kilo Guru
  • 4131 Views
  • 10 replies
  • 4 helpfuls

Resolved! Chromebook Discovery

Has anyone had luck discovering Chromebooks?  I'm using Quick Discovery and it fails at the Shazzam probe.  Running London.

Jerry32 by Tera Contributor
  • 3215 Views
  • 7 replies
  • 10 helpfuls

Publish option missing from reports

HelloWe have recently inplemented Service-now and I have been looking at the reporting capabilities.I created a report and used the Publish option to get the relevant URL to see what the format was like. However, now when I go back into the same repo...

KLynch by Kilo Contributor
  • 3347 Views
  • 3 replies
  • 8 helpfuls

MID Server SQL Query and NT Authentication

I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...

Community Alums by Community Alums  
  • 2888 Views
  • 3 replies
  • 2 helpfuls

Illegal email address in inbound emails

Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...

erlfos by Giga Expert
  • 3432 Views
  • 10 replies
  • 3 helpfuls

Resolved! Can't find ServiceLayer error when viewing maps

I have 40 different Service Maps that have been working with no issues. Now this morning 14 of them have the following error: Error on server request getServiceTimeline. Can't find ServiceLayer 'af185b881b1d7c1064c8a686624bcbce' (the Sys ID varies d...

CMDB - Owned by and Managed by - definitions?

Hello, We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB.  I found a couple articles in the Community, but we would like to see how others have defined this. Is anyone defining Owned by to be...

Reporting Schedules - Weekdays only

Hi,I've scoured the forum and the Wiki for answers to this, but cannot find an answer.If a user only wants to schedule report for Weekdays, how do I do it? I can see there is a suggested script code for scheduling a script to exclude Saturday & Sunda...

narelle_s by Kilo Explorer
  • 10351 Views
  • 10 replies
  • 3 helpfuls

Storage Discovery 3PAR 8440

Has anybody discovered a 3PAR 8440, OS version 3.2.2 ?We are new to storage discovery.   I've created the CIM credential in ServiceNow and granted it admin privileges on a sub-prod device.   Are we doing something fundamentally wrong?   Or do we need...

abusch by Giga Contributor
  • 4894 Views
  • 16 replies
  • 1 helpfuls