Hi everyone,One of our clients is having a large number of Discovery failures when running Discovery against workstations. They are all WMI issues ("The RPC server is unavailable") and we can't figure out what the issue really is.Here is what we tr...
Hi All, I need your urgent help on below issues. Out of Box , Serial Number is getting discovered via SNMP query for most of Network devices. However Serial Number is not getting discovered for Cisco WAP devices. I tried to do the same via MIB file ...
Hello Experts, When i have made a report on CI relationship Table for the Linux and Windows servers to identify the "Oracle Database Server" I have seen there are multiple duplicate entries of Single server (Almost 790) in CI relationship associat...
Hi All, I'm starting with Discovery, and i'm trying to discover switches and routers with snmpv3 credentials, i have enabled mid.snmp.use_snmp_v3, i have created the credentials and are valid, i have increase the request timeout and session timeout w...
Hi, While discovering few windows servers, they are failing with following errors: launchWMI : Access is denied. (Exception from HRESULT: 0x80070005(E_ACCESSDENIED))At D:\SIAM City Thailand DC MID ServerAgent\scripts\PowerShell\WinRMAPI\ExecuteRem...
For network components discovery we need to increase the JVM from default 1024 to 2048 or 4096 MB in \agent\conf\wrapper-override.conf file . We change it and then save it. Restarts the mid server and then it shows the new JVM which we set (we are fo...
Hi All, I'm pretty new to the Service Mapping can anyone suggest me some information regarding my questions below..? Do Service Mapping uses same credentials as Discovery..? And do we need request any other new ports to open for the service Mapping o...
Hi All there is an OOB role sm_user for service mapping . This role inherits itil role . Now as we are looking to replace itil with BS ( Business stakeholdder ) , we want to understand the impact if a. revoke sm_user role and give BS . Will users ...
Hi We are trying to discover the storage server. for most of the ip's we are getting the below error log Adding target to blacklist. No valid credential found for types [SSH Password,SSH Private Key] Target is blacklisted. No valid credential found...
Appreciate some assistance from someone more knowledgeable than myself. The ECC queue input payload for some workstations shows credential issues when trying to classify. SEE BELOW WMI:classify probe shows. (Authentication failure with the local ...
Hello IT Service Automation Applications forum,Creating a service catalog item called New Server Request.From time to time a customer at one of our hospitals says:"Hey where is that server I ask you to build?" Often as notthe customer forgot to send ...
We have an application architecture in use whereby an Enterprise Service Bus (in particular DataPower SOA appliance) is used as an intermediary to webservice calls. It performs some security functions, validations and then basically proxies the Web S...
Hi, My question is how this is calculated? How does Servicenow determine the response time? Where the values come from. If for critical incidents I have 4 hours for SLA response and 2 hour for SLA resolution. Regards
Hello All, Request your help, I have created a form but I would like to hide a few fields and only make it visible when selecting a certain selection, can this be done through a UI policy, If yes, how? Regards
Field mapping showing value as <<UNKNOWN>> via event rules. How do I map value for custom field ? I have created a field named as Business Unit in both event and alert table. I want to map this value from event to alert table field but value is appe...