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Resolved! catalog task description line breaks in script

if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';

randrews by Tera Guru
  • 9813 Views
  • 8 replies
  • 7 helpfuls

Is there a way to delay the creation of an incident ticket

We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...).  We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...

Dan White by Kilo Contributor
  • 2200 Views
  • 5 replies
  • 2 helpfuls

Resolved! Get Windows Registry Key via Pattern

HI Team, I have the whole thread regarding retrieval for registry keys for discovery and really got resolved and got the value needed. I am trying to get another key same way as I did yesterday  Get Last Logged On User from Windows Registry but this ...

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SNowUser11 by Kilo Guru
  • 2698 Views
  • 20 replies
  • 10 helpfuls

Resolved! What is the Difference between Network Equipment, Router and Switch?

On the Network equipment class there is a field called "type" that shows a dropdown for router and switch, but there are classes for router and switch.   Which one does discovery use?   Can it use all three and if so will it set that dropdown?Will t...

kmlutz by Kilo Contributor
  • 4699 Views
  • 10 replies
  • 0 helpfuls

Resolved! Business Service vs Homegrown Applications

We are in the process of a CMDB project we've hit a bit of a stumbling block.   Initially when looking at the sample data in CMDB, we envisioned that our homegrown applications would be entered as Business Services and then tied to their various CI's...

erion by Mega Contributor
  • 2564 Views
  • 4 replies
  • 0 helpfuls

DNS Names (cmdb_ci_dns_names) shows entries with .(empty) name

DNS Name .(empty) these entries are created under the name "DNS Name" The creation date is random. First creation date 13-01-2020 22:35:06              Last creation date 07-09-2020 01:25:23   Has someone seen this beheavure How can I solve this issu...

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Wim2 by Kilo Expert
  • 2027 Views
  • 3 replies
  • 2 helpfuls

Firewall Discovery

Can we discover firewalls, certificates and appliances using servicenow OOB discovery..?

How can I set the import field to match reference field?

Good afternoon.  I have large spreadsheet to import to the cmdb_ci_printer table and the spreadsheet contains a column of many different models as show below:   I have most of these models already in my instance in the hardware model table (cmdb_har...

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Resolved! Export Workflow with activites?

Okay so i have seen this question asked plenty of times. The export to xml in workflow versions does not   output any activities for me. Its just an XML of the form. I am looking for the ability to actually export the workflow with all of its activit...

adevezin by Giga Contributor
  • 5816 Views
  • 6 replies
  • 5 helpfuls

Resolved! Granting users read only access to CMDB

We are looking to grant users read only access to the CMDB data tables and associated portals. These users need write access to service request and other applications within ServiceNow. What is the best way to implement these permissions and expose t...

William44 by Mega Guru
  • 9460 Views
  • 5 replies
  • 6 helpfuls

Powershell script to export the computers from Cmdb_ci_computer table

Dear Team, I'm new to this community and trying to automate one task using powershell. Tried checking in the community for my requirement but couldn't find any. My requirement is From Cmdb_ci_computer table get the computer names starting with the na...

Ram10 by Kilo Contributor
  • 3401 Views
  • 3 replies
  • 1 helpfuls

Resolved! Why out of Band devices are being discovered as IP Switches or Routers

Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...

Riya25 by Giga Contributor
  • 2027 Views
  • 10 replies
  • 1 helpfuls