Hi, I am trying to create Rel/Ref between a Linux Server & Running Processes using Discovery Patter. But I am getting below error: "Test failed: Relation and/or reference table cmdb_running_process is not a known CI Type. Check the discovery logs fo...
Hi All, We are running discovery for WIN n LIN servers. We are getting an error "Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched." Have any of you encountered this error and ha...
Hi,I would like to set some variables in CI comment field in multiple lines during discovery.I know there is "Set Parameter Value" operation in the pattern designer.Can I set variables in multiline text like below?<Comment field> Variable A: xxxxxx V...
Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?
Hi, Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...
I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update. Thanks, Rahul Yamgar
Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...
We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.
Th eHTTP classy probe seems to be causing issues as i dont have a basic auth ID for it. I am confused why we would need to use this HTTP probe or what it is for . I woudl like to turn it off form discovery all together . Any helpo at this opint will ...
I need to setup OLA's using SLA's. The SLA for P2 Resolution is 4 hours. The OLA "transfer from one group to another" Resolution time is 2 hours between any group. Example: 1. Ticket opened by Service Desk. They transfer to Operations. 2. Opera...
Hi All, I created an entry point with an address: https://abcd.com/xyz When i clicked view map for the first time, discovery ran and gave below result: 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID). Discovery...
We are discovering SAN Storage Arrays via SMI-S and they are being updating Assets in Storage Servers Table. And our storage is confused with name of the class being "Storage Servers" and would like to have the storage arrays discovered in to custom...
Hi all Can someone pls guide me with this "threshold" feature in event rule. Scenario: If description contains EVENT ID 100 How to configure alert creation, If for a particular interval EVENT ID 100 is not generated from SCOM , then only alert sho...
Hi All, Is SSL certificate mandate for MID server.What if the mid server does not have SSL certificate.I understand communication between the ServiceNow Instance and the MID Server is encrypted using SSL and it is needed when communication occur over...
Looking for MIDSystem log statements. They aren't located in the system log