Firmware Version not getting discovered for - cmdb_ci_ip_router
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Relationship Health Results query
Hi Community, New Learner of CMDB and want to know, Why records are created in "Relationship Health Results", From docs I was able to get to know, if relationship between the Parent and child differ then record is created(by relationship schedule job...
MID Server in DMZ - What could an attacker do with the MID Server (java service) if they were able to compromise it?
I recently proposed adding a MID server to our DMZ to discover a server we want to include in an application (service) map. My security team had multiple questions, but I was hoping to get feedback from the community on the following: What could an a...
theme-lib.general.thread-solved! patterns - location of a called script (storage.bash)
I am trying to troubleshoot the linux server pattern .. the linux - storage section and stumbled upon a ssh call to execute storage.bash How can I see the commands this script is running? Does this script come from servicenow? Thanks in advance...
Identification CI Errors: Update failed with error
Hello experts, I am getting this error in pattern for a few windows servers: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors. I see a couple of threads in community but non is resolved. I also went to...
theme-lib.general.thread-solved! Is ecc_event the same as ecc_queue_event?
For our initial rollout of Discovery, I want to change the default retention setting from 7 days to 30 days for the ECC queue records.The product documentation (Quebec, Rome, San Diego) references the following two tables: ecc_queue_event ecc_queue I...
MongoDB Atlas
Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?
What is the syntax to access pre pattern execution variables from inside a service mapping pattern
I need the sys_id of the server the pattern is running against. I know this value is found during pre pattern execution because I see it in the Pre Pattern Execution section of the discovery log. In the list it shows "computer=<server sysid>. I c...
Windows credentials failing on some servers
Hi There, On few of our servers the Windows credentials are failing and we get error "Adding target to blacklist. No valid credential found for type [Windows]". When we check credentials it says "Authentication Failed", but we have checked the event ...
exporting data gathered by Discovery
Is there a way to export data collected during discovery to a file, .csv, .xml, .txt, .xlsx, so our customer can view what all data has been discovered?
theme-lib.general.thread-solved! Clarification Discovery - ITOM Subscription Unit Licensing
Hi, Can someone help clarify and confirm my understanding on this scenario?If one has the following subscription ITOM Operator Standard - Subscription Unit v2 > ITOM Visibility - 100 UnitsSoftware Asset Management is NOT subscribed.Hardware Asset Man...
theme-lib.general.thread-solved! Agent Client Collector ACC vs. Service Graph Spoke
Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
Business Rule is not triggered when a CI is discovered by a discovery Job.
Dear Experts! I have a business rule which is to update certain missing attributes of a computer CIs. The business rule runs as expected whenever the CIs are created manually. But the BR does not get triggered whenever the CIs are discovered via a d...
Unable to locate Certificate Management
Hello I hope this is the right forum for this request. I am trying to configure Servicenow to help me manage my certificates. To this end, in my development environment I installed the following plugin Certificate Inventory and Management - which wa...
