Interview Questions for Discovery, Service Mapping & Event Management

[Sonia Shridhar1]

Hi,

Could you please share some interview questions for Discovery, Service Mapping & event management.

Thanks,

Sonia

[Prasad Dhumal · Accepted solution]

Discovery:

What is discovery? Type of discovery?
Explain in detail phases of Discovery?
what is schedule Discovery?
What are type of Horizontal discovery?
Explain MID server configuration?
If there is in issue in scanning phase what you will do?
If there is any problem where should you check?
Where you see MID server status i.e. validate or validating?
What are probe ,sensor and patterns?
what is help yo help desk?
How communication is done between MID server and Discovery tool? Who initiate the process?
What ECC queue contains?

Service Mapping:

What is service mapping
What is service mapping in ServiceNow?
Types of service mapping discovery ?
What is the difference between the bottom up(horizontal) and top down service mapping (vertical)?
Where the application services stored which is discovered by service mapping ServiceNow ?
For what Service Maps of service mapping is used?
What is ServiceNow CMDB data identification and data reconciliation?
How do you define business services in terms of application mapping?
Describe 2-3 of the most challenging applications and underlying technologies that you have mapped in the past.
When you encounter credential issues, what steps do you take to resolve those issues?

Event Management:

Describe the process that you follow to integrate a third party monitoring source (say SCOM) into ServiceNow?
How do you develop the event dashboard in ServiceNow to align the application services to the priorities for the customer?
How do you link the events with the CMDB and associated CIs / service maps?
Describe an event rule and how you work with the customer to determine whether an alert should be created
How does CMDB support event management?

[Anand D N1]

Please find the Additional question posted here.

Describe the underlying cloud and Non cloud offerings,Assets  mapped using service now?

How would be the response on triggering the Event Management alert from Third party Applications and
Mechanism to check the inbound and out bound communications.?

How the underlying cloud  offerings discovered and Non discovered would impact the incident,problem and change request?

How would you be linking with Event management and Discovered ci's?

Describe the best practices remediation to integrated third party applications with CMDB and Event Management?

How would your Roadmap Plan on integration with different Application that are supported are designed for implementation.

[Sonia Shridhar1]

@Prasad Dhumal Thanks for providing questions. Could you please help me with below answers:-

Where the application services stored which is discovered by service mapping ServiceNow ?
For what Service Maps of service mapping is used?

[Anand D N1]

Go to cmdb_ci list and select the host name Click on dependency view Service mapping used to check which application services  impacted directly.If needed check the application services discovered from the dependency view 

It will navigate to application services table