I'm trying to create a checklist for our build team so that we dont run into issues with Discovery. I have looked at KBs/Discussion posts and they all have bits and pieces. I need a full checklist. Heres what I have but please correct me if I'm wrong...
Does the account the MID Server use have to be an Interactive account or can it be a Non-Interactive account? If it can be Non-interactive can you provide all the settings the account needs, if any, to be able to discover servers on the same Windows ...
We've recently started doing Cloud Discovery for both AWS and Azure and have a significant number of records populating into the Cloud Resource (cmdb_ci_cmp_resource) table, which is a good thing because the cloud teams like the data. My question is,...
Hi, We have different sources populating CMDB records, operating system values are not normalized, and the operating system populating from SCCM is highlighted in blue color since it is not matching the choice list. One option I could see is to updat...
Hello, We have an integration between New Relic and ServiceNow and we receive alerts each time one of the Agents running in our servers stops reporting data. When there is, for example, a network issue we might receive tens or hundreds of these alert...
We have Dynatrace connected to ServiceNow that's constantly sending out Events to ServiceNow and Incidents are being created from the Alerts. I need to reduce noise, specifically for CPU/Memory saturation events. The requirement is if you get an Even...
We are leveraging ServiceNow Discovery tool within our company. We are on Quebec Patch 9. We are leveraging the ServiceNow Discovery to scan our technology assets and the software install gets captured in the cmdb_sam_sw_install table. Discovery able...
How to automate complete renewal process - end to end automation of SSL certificate lifecycle management of digicert with servicenow integration. Looking for architecture diagram, pre-requisites, related documents, risks, challenges......
How to get information of services existing on Linux server by discovery? This is an image of the service name output by the systemctl status command. I've got from NowSupport how to use the Pattern designer to extend the "Extension Section" of the ...
Hello, Can anyone please let me know list of Service Now Discovery Windows Commands. Thanks, Pranita Bahuguni
I have been asked to discovery Kronos time clock devices. ServiceNow does not provide probes and sensors for these devices out of the box. After upgrading to Kingston, I started using credential-less discovery to create the CI. However, I need to cap...
Is it possible to view outages on the Dependency Maps in the same way they are presented in the form view?
Hi All, We have tried to access the below API from local browser. https://<instance>/api/now/table/em_alert We have the mentioned privileges evt_mgmt_admin, evt_mgmt_user, evt_mgmt_operator, web_service_admin, rest_api_explorer,rest_service, soap and...
Hi, Interested in comments, views, feedback on experiences integrating with Datto RMM. We are currently stepping through our ITOM journey (discovery and CMDB complete) - currently Service Mapping and want to prove out an end to end flow to Incident c...
Hello,Is it possible to create a report of Groups that do not have Users assigned to them?Thanks!
