How to Create RITM through inbound action
Hi Team, We have created catalog item. In the catalog item we have added the variable. I want to create RITM ticket through inbound action. How it can be configured. Kindly help me on this.
Forum Posts
Resolved! Need to pass the basic auth crds profile dynamically as per set parameter name
Hi Community, Can you please suggest me the method to pass the basic auth crds dynamically i have list of basic crds on basic auth configuration table eg for basic auth profile name like test, abc xyz I need to pass whenever i am passing the param...
Is it possible to clone a workflow activity definition with all activity variables
Hello, I am trying to clone a workflow activity definition "Create Task" with all activity variables. I am able to clone the workflow activity Definition without any activity variables using Insert. Is there a way to clone a workflow activity defini...
Resolved! SuSE Linux Enterprise Server for Teradata
Hi all, Does anyone discover "SuSE Linux Enterprise Server for Teradata" operating system and OS edition (STND or TDC) using ServiceNow Discovery? Thank you,
Shows additional details tab on service portal after submit an idea from platform
Hello, I have created the new standard ticket configuration for the idea and inside that also added the additional details tab under the tab configuration. It displays on the portal but when the idea is submitted from the portal. I also want to show ...
In CMDB Health Dashboard Correctness score card is not evaluating.
Hi, in my CMDB Health Dashboard correctness scorecard is not evaluating. Even after running the job also. I ran all the jobs, Completeness and Compliance scorecards are updating except Correctness. In Cmdb_health_metric_status showing below list as ...
Mid Server and Integration
1- When in what circumstances MiD Server should be used for integrations? 2- When can we integrate without Mid Server ? 3- What are the different types of integrations supported under Integration HUB ?
Software installations missing
Hi, I'm seeing missing/not updating any SW installations on windows server. Can i know what is exactly causing this issue. Note: some times when discovery runs it brings SW installations records, But other day the we will not able to see any record...
How can I get the de-duplication task to complete? Still in progress
I had a de-duplication task, and remediated (with intention to delete the duplicate CI).(2 ESX servers with same name / same serial#)It has run through part of the de-duplication, but is stuck in "Work in Progress" and has not deleted the duplicate C...
Service Mapping- In which table do relationships created in Service Map gets saved?
Hi, I wanted to check the CI relationships created by the Application Service. Can anyone let me know in which table do the relationships created from Service Map gets saved. Many thanks, Pranita
Multiple channel use with Agent Chat
Hello, I want multiple channels use with Agent Chat. Start with ITSM and develop the best approach to layering in other chat channels over time. Use out of the box functionality as much as possible and identify where the heaviest lifts may be. This ...
Is it possible to use event management without CMDB in ITOM
Hi, We have an requirement to use event management of ITOM to generate event, and then convert to alert and generate incident in ITSM.Is it possible to just use event management without maintance CMDB. (Since each configuration items will charge sub...
can we populate "IMEI number" attribute using SCCM integration? if yes how,
can we populate "IMEI number" attribute using SCCM integration? if yes how,
Server's operational status
HelloIs there any documentation regarding how the values Status/State/Operational Status of Virtual Machine Instances interact between them and how they affect the Status/Operational Status of their related server records?I cannot find anything and w...
Resolved! Obfuscate encrypted data in outbound REST message via script
I've had a request come across my desk to integrate with a 3rd party tool via REST, but the catch is I need to make rest calls to the target system as part of the form population based on the changes to fields in the form. This part I have working, ...