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ITOM Guide

Hello,   I’m looking for a complete Guide/Training material for ITOM suite.   Which covers all the details for e.g. basic, best practices, implementation, etc. for Modules like , Discovery, Service Mapping , Event Management , Operational intelligenc...

Ravi63 by Giga Contributor
  • 1844 Views
  • 1 replies
  • 0 helpfuls

HPe OneView integrate with ServiceNow ITOM Health

Hi, we would like to integrate the events from HPe OneView into ServiceNow ITOM Health. In the past their was a connector from HPe to perform this. But it appears that it has been removed https://www.hpe.com/psnow/doc/A00035514ENW?jumpid=in_lit-psnow...

George18 by Tera Expert
  • 2788 Views
  • 1 replies
  • 0 helpfuls

Resolved! Role elevation in Event Management

I am researching to implement Event Management for my instance. I found this description in the documentation.Components installed with Event ManagementNote: Be careful with the evt_mgmt_admin role. the evt_mgmt_admin role can be elevated to the admi...

Yu Ueno by Tera Contributor
  • 2647 Views
  • 3 replies
  • 0 helpfuls

Resolved! Canon Printer Discovery

Anyone have experience with Canon Printers and Network Discovery? I know that I need to load MIBs/OIDs into SNMP but can't locate a list for Canon. Any thoughts?

Rich Platt1 by Kilo Contributor
  • 4688 Views
  • 16 replies
  • 2 helpfuls

Error during execution of Windows command: getRegistryValues -hive "HKEY_LOCAL_MACHINE" -key "SOFTWARE\Microsoft\InetStp" -commaSeparatedNames "VersionString". com.snc.automation_common.integration.exceptions.AuthenticationFailedException: Target is

I am getting an error:" Error during execution of Windows command: getRegistryValues -hive "HKEY_LOCAL_MACHINE" -key "SOFTWARE\Microsoft\InetStp" -commaSeparatedNames "VersionString". com.snc.automation_common.integration.exceptions.AuthenticationFa...

Priya Adarsh by Tera Contributor
  • 1700 Views
  • 4 replies
  • 1 helpfuls

Resolved! Auto-assign INC/Alert to user/group

I know there are lots of questions with a similar title, and the answer is usually to make an Assignment Rule under System Policy. This question is specific to IT Operations Management/Event Management. We want our NOC to be able to easily create rul...

rcz by Giga Contributor
  • 1589 Views
  • 4 replies
  • 0 helpfuls

Application Discovery - Match Step Predicate is not Matched

Hi All,   Trying to discover installs of an in-house claims app we have,   I'm running a debug in pattern designer and am getting the following message:-Test failed: Match step predicate is not matched. Failed Condition(s): [(${running_process_key_pa...

Tom104 by Tera Expert
  • 1344 Views
  • 3 replies
  • 0 helpfuls

DNS error in servicemapping

Dear experts! While doing the service mapping of an application, am getting the below error message. Can anyone help on this.?   DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.

monisha4 by Tera Contributor
  • 1546 Views
  • 2 replies
  • 0 helpfuls

Resolved! Discovery is failing at Payload Processing

When I am doing network discovery of Juniper devices it failing at payload processing, the device which are failing of the same model, confirmed the SNMP credentials works and firewall ports are opened for the communication.

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Aju_84 by Mega Guru
  • 2243 Views
  • 4 replies
  • 0 helpfuls

How do I disable ServiceNow SNMP discovery from using DNS to determine the host name which is causing the snmp - classify step to match on the name on the hardware table?

Currently we are trying to discover printers using SNMP. For many of our printers DNS is incorrect. It appears that ServiceNow as part of the Shazzam or Classify probes that it uses the FQDN from the DNS probe to provide a host name and then in turn ...

Erick18 by Mega Guru
  • 999 Views
  • 3 replies
  • 0 helpfuls