Issue with IP Switch discovery

bhanupratap2203
Kilo Expert

‎04-25-2018 06:50 AM

Hi All,

I have a weird issue regarding IP switch discovery. Hope I will find out solution here.

We are able to discover the IP switches with all relevant information. But for few of the Switches , it is creating a CI with all information except name(Name field has blank value). On comparing the SNMP-classify input queue payload of two  same kind of switches where one is discovered properly and other has no name, I found that Both has Same name OID and name is present in payload for both in same format. Still the second one is not getting name. It is annoying.

Let me know what could be the possible issue in this. Also, if you can suggest what I can check further ,please do let me know.

 

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Ryan Zulli
ServiceNow Employee
ServiceNow Employee

‎04-26-2018 08:27 AM

if name is coming back in the payload then there is an issue on the SN side with processing that particular payload. Does the switch form have any mandatory fields or business rules applied to it that would prevent Name from being updated?  

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